Customer Service & Administrative Specialist

Compressed Air Advisors Online, Inc.; Downers Grove (IL); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation and PTO

Monday–Friday schedule

No nights or weekends

Casual, team-oriented office

Job summary

Compressed Air Advisors Online, Inc. seeks a friendly, organized Customer Service & Administrative Specialist to be the first contact for customers and support daily operations.

This on-site role reports to the Operations Manager and involves assisting the shipping department, sales team, and handling administrative tasks. The ideal candidate has strong communication, organization, and Excel skills, with a proactive attitude and a commitment to excellent customer service.

Qualifications

• Excellent verbal and written communication skills.
• Professional telephone etiquette.
• Strong customer service skills.
• Excellent organizational and multitasking abilities.
• High attention to detail.

Responsibilities

• Answer and direct incoming calls professionally and provide exceptional customer service to customers.
• Enter sales orders using Excel and company software; maintain accurate records and documentation.
• Assist the sales team and support order entry during busy periods; verify order information for accuracy.

Skills

Customer service

Communication

Organization

Attention to detail

Time management

Tools

Microsoft Excel

Outlook

Microsoft Office

Job description

Customer Service & Administrative Specialist

Job Type: Full-Time
Schedule: Monday through Friday
Location: Customer Service & Administrative Specialist, IL (On-Site)

Join a Growing Team at Compressed Air Advisors

This year, Compressed Air Advisors Online, Inc. is proud to celebrate 10 years in business.

Over the past decade, we've grown into a nationwide leader in industrial compressed air equipment, serving customers across the United States through our eCommerce platform and experienced sales team. From air compressors and dryers to filtration systems and accessories, we help businesses find the right solutions backed by exceptional customer service and expert advice.

As demand for our products and services continues to grow, we're expanding our team and looking for someone who wants more than just a job. We're looking for someone who wants to build a long-term career with a company that values teamwork, customer service, and continuous improvement.

Position Summary

We are seeking a friendly, organized, and dependable Customer Service & Administrative Specialist to become the first point of contact for our customers while supporting the daily operations of our business.

This position plays an important role in keeping our office running efficiently by assisting customers, supporting our Operations Manager, helping our sales team, and providing administrative support to our shipping department.

The ideal candidate enjoys working with people, communicates professionally, is highly organized, and takes pride in delivering outstanding customer service.

This position reports directly to the Operations Manager.

What You'll DoCustomer Service

• Professionally answer and direct incoming phone calls.
• Provide exceptional customer service to existing and prospective customers.
• Answer general questions regarding orders, shipping, and estimated lead times.
• Route customer inquiries to the appropriate department.
• Take accurate messages and ensure timely follow‑up.
• Help create a positive experience for every customer who contacts our company.

Administrative Support

• Monitor and distribute incoming company emails.
• Enter sales orders using Microsoft Excel and company software.
• Maintain accurate customer records and documentation.
• Organize electronic files and office documents.
• Assist with administrative projects and general office responsibilities.

Sales Support

• Assist the sales team with administrative tasks.
• Support order entry during busy periods.
• Verify order information for accuracy.
• Prepare customer documentation and paperwork as needed.

Shipping & Operations Support

• Assist the shipping department with administrative paperwork.
• Prepare shipping documentation and packing paperwork.
• Help prepare products for shipment when needed.
• Support the Operations Manager with daily operational activities.
• Perform additional duties as business needs require.

What We're Looking ForRequired Qualifications

• Excellent verbal and written communication skills.
• Professional telephone etiquette.
• Strong customer service skills.
• Excellent organizational and multitasking abilities.
• High attention to detail.
• Proficiency with Microsoft Excel, Outlook, and Microsoft Office.
• Ability to work independently while contributing to a team environment.
• Positive attitude and strong work ethic.

Preferred Qualifications

• Administrative or office support experience.
• Customer service experience.
• Experience working in a small business environment.
• Experience with shipping, logistics, order processing, or eCommerce is a plus.
• Experience with ERP, CRM, or accounting software is a plus.

Benefits & Perks

• Paid holidays
• Paid vacation and paid time off (PTO)
• Monday through Friday schedule
• No nights or weekends
• Casual, team‑oriented office environment
• Stable, full‑time, year‑round employment
• Opportunities for professional development and career advancement

Why Join Compressed Air Advisors?

At Compressed Air Advisors, every employee makes a difference.

We believe our success is built on exceptional customer service, teamwork, integrity, accountability, and a commitment to doing things the right way. Every member of our team plays an important role, and we recognize that our continued growth depends on hiring great people.

As our company continues to expand, you'll have opportunities to learn new skills, take on additional responsibilities, and build a long‑term career with an organization that values hard work, recognizes achievement, and promotes from within whenever possible.

Our Core Values

Customer First
We are committed to delivering an exceptional customer experience every time.

Integrity Always
We do the right thing, even when no one is watching.

Own It
We take responsibility, solve problems, and follow through on our commitments.

Teamwork
We support one another, communicate openly, and celebrate shared success.

Continuous Improvement
We are always learning, improving, and looking for better ways to serve our customers.

A Message from Our President

Thank you for considering a career with Compressed Air Advisors.

When I started this company 10 years ago, my goal was simple: build a business known for expert advice, outstanding customer service, and treating both customers and employees with honesty and respect.

Today, we're proud to serve customers nationwide, and we're continuing to grow because of the incredible people on our team.

We're looking for someone who wants more than just a job. We want someone who enjoys helping others, takes pride in their work, and wants to be part of a team where their contributions truly matter.

If that sounds like you, we'd love the opportunity to meet you.

Craig Parmele
President
Compressed Air Advisors Online, Inc.

Pay: $50,000.00 - $56,000.00 per year

Benefits:

• Paid time off

Application Question(s):

• How would you describe your experience using Microsoft Excel in a professional setting?” Options: Beginner / Intermediate / Advanced.
• Are you comfortable answering incoming customer phone calls and serving as the first point of contact for the company?
• Please briefly describe your previous experience in customer service, administrative support, order entry, shipping, or a similar office environment.

Experience:

• Customer service or administrative support: 2 years (Required)

Ability to Commute:

• Downers Grove, IL 60515 (Required)

Work Location: In person