Customer Service & Administrative Assistant

Mr. Handyman of E. Nashville & Hendersonville; San Antonio (TX); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Starting pay: $15.00 - $16.00 per hour

Job summary

Mr. Handyman of NW San Antonio and Helotes is seeking a friendly Customer Service & Administrative Assistant to support front-line duties and back-office operations on-site in San Antonio.

The role requires 30 hours per week, including Saturdays, with responsibilities in scheduling, dispatch support, data entry, and customer communication. Proficiency with Microsoft Office and basic CRM is helpful.

This position offers hourly pay of $15.00 to $16.00 and a collaborative local office environment.

Qualifications

• Administrative experience in an office/clerical role.
• Must be able to commute to the local office daily, including Saturdays.
• Highly organized and detail-oriented with scheduling/tracking skills.
• Professional phone presence and clear written communication.
• Proficient with Microsoft Office; able to learn scheduling/CRM software quickly.
• Willing to pass a standard background check.

Responsibilities

• Assist management with daily operational tasks and data entry.
• Coordinate scheduling and dispatch to optimize technician routing.
• Answer inbound calls and respond to customer inquiries; guide clients through booking.
• Maintain accurate customer and job records in the software system.
• Explain processes to customers and set expectations for appointments.

Skills

Administrative Aptitude

On-site Availability

Weekend Availability

Organized & Detail-Oriented

Professional Communication

Background Check

Tools

Microsoft Office

Excel

Job description

San Antonio, Texas, 78253, US

Job Title: Customer Service & Administrative Assistant

Location: San Antonio

Job Type: Part-time (30 hours/week) Includes Saturdays

Work Location: On-site / In-office

About Us At Mr. Handyman of NW San Antonio and Helotes, our value comes from meeting and exceeding our customers' expectations at every touchpoint. We provide premium home improvement and repair services, and we pride ourselves on delivering a great experience that wows every customer. We are looking for an organized, reliable, and warm professional to support our daily office operations, assist management, and care for our clients. Position Overview.

This is a fully on-site position that blends front-line customer service with critical back-office administration. As our Customer Service & Administrative Assistant, you will not only be the friendly voice answering inbound client calls, but you will also serve as the backbone of our office operations. You will work closely with management to keep our daily schedules, technician dispatching, and administrative workflows running smoothly. This role requires availability during the week and a few hours on Saturdays.

Key Responsibilities

• Management & Administrative Support: Assist management with daily operational tasks, document organization, and data entry to keep the office running efficiently.
• Advanced Scheduling & Dispatch: Work alongside management to coordinate complex service requests, optimize daily routing for our field technicians, and ensure the calendar is fully utilized.
• Customer Support & Communication: Answer inbound phone calls, respond to customer inquiries, and guide clients smoothly through our booking process with a helpful attitude.
• Record Keeping & Reporting: Maintain accurate customer and job records in our software system, ensuring all notes, receipts, and documentation are complete for management review.
• Expectation Management: Walk customers through our processes, answer questions about our services, and help them understand what to expect during their appointments.

Requirements & Qualifications

• Administrative Aptitude: Previous experience in an administrative, clerical, or office support role is highly preferred.
• On-Site & Weekend Availability: Must be able to commute reliably to our local office daily, including Saturdays as part of the 30-hour week.
• Highly Organized & Detail-Oriented: Exceptional ability to manage schedules, track tasks, and assist management with shifting priorities.
• Professional Communication: Warm, engaging phone presence paired with clear written communication skills.
• Tech-Savvy: Solid computer experience, including proficiency with Microsoft Office, Excel, and an ability to quickly learn scheduling/CRM platforms.
• Background Check: Must be willing to complete a standard background check.

What We Offer

• Starting Pay: $15.00 - $16.00 per hour
• A supportive, team-focused local office environment with opportunities to learn business operations.