Customer Service / Administrative Assistant

Illinois Ag; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

PTO & holidays

Health, dental, vision insurance

Retirement plan

Growth opportunities

Team-oriented environment

Job summary

Illinois Ag seeks a Customer Service / Administrative Assistant to join our team. You will greet customers, process payments and inquiries, and maintain accurate orders and records to keep the business running smoothly.

Ideal candidates have strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Proficiency with Microsoft Office; SAP, Outlook and Excel experience is a plus. Hours Mon-Fri with seasonal overtime.

Qualifications

• High school diploma or equivalent.
• 1–3 years of customer service, office administration, or related experience preferred.
• Proficiency with Microsoft Office, especially SAP, Outlook and Excel.
• Agriculture or fertilizer industry experience is a plus but not required.

Responsibilities

• Greet and assist customers with payments and inquiries.
• Maintain accurate customer and order records.
• Respond to customer questions regarding invoices and pricing.
• Assist with accounts receivable and other basic administrative tasks.
• Maintain organized electronic and paper files.
• Generate PO's for raw material/inventory and weekly production reports.
• Provide general office and administrative support.
• Perform other duties as needed to support the team.

Skills

Strong communication

Detail oriented

Multitasking

Education

High school diploma or equivalent

Tools

SAP

Outlook

Excel

Job description

DescriptionAre you a strong communicator who enjoys working with people?Are you able to manage multiple priorities?Are you detail oriented?We are seeking a dependable, organized, and customer-focused Customer Service / Administrative Assistant to join our team. The right person will be someone who takes ownership, follows through, and gets things done. You should be comfortable interacting with customers, working closely with a sales team, and handling the details that keep the business running smoothly.

Key Responsibilities

• Greet and assist customers with payments and inquiries.
• Maintain accurate customer and order records.
• Respond to customer questions regarding invoices and pricing.
• Assist with accounts receivable and other basic administrative tasks.
• Maintain organized electronic and paper files.
• Generate PO's for raw material/inventory and weekly production reports.
• Provide general office and administrative support.
• Perform other duties as needed to support the team.

Requirements

• High school diploma or equivalent required.
• 1-3 years of customer service, office administration, or related experience preferred.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office, particularly SAP Outlook and Excel.
• Ability to learn company software and order management systemsProfessional, positive, and customer-focused attitude.
• Strong problem-solving skills.
• Agriculture or fertilizer industry experience is a plus but not required.

Compensation & Benefits

• Competitive salary based on experience
• Paid time off and holidays
• Health, dental, and vision insurance
• Retirement plan
• Opportunities for growth and advancement
• Positive, team-oriented work environment

Hours

Hours: Mon-Fri 7:30a-4:00p (seasonal overtime)

We value employees who are dependable, team-oriented, willing to learn, and committed to providing excellent service.