Customer Service & Administrative Assistant

Packard Culligan Water; Belleville (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Zero deductible medical

Dental & Vision

Wellness program

401K match

Tuition reimbursement

Paid time off

Career development

Work-life balance

Job summary

Packard Culligan Water seeks a Customer Service Representative for our Belleville location. You will assist customers by phone, email, and in person, coordinate with departments, and support company-wide goals to exceed customer expectations.

Responsibilities include discussing products, handling payments, scheduling deliveries, and building relationships with dealerships. Growth via training and a strong team culture is emphasized.

Qualifications

• Amazing communication via phone, email, and in person.
• Quick problem solving to help customers with unique needs.
• Strong attention to detail due to many components in this role.
• Desire to become a water treatment expert through training.
• Coordinate administrative functions across the dealership using multiple software systems.

Responsibilities

• Explain products and services to customers.
• Help with payments, invoices, and collections.
• Schedule deliveries and service appointments.
• Provide support across departments and dealerships as needed.

Skills

Communication

Problem solving

Attention to detail

Water treatment knowledge

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Data entry

Documentation

Job description

Packard Culligan Water seeks a Customer Service Representative for our Belleville location. You will assist customers by phone, email, and in person, coordinate with departments, and support company-wide goals to exceed customer expectations.

Responsibilities include discussing products, handling payments, scheduling deliveries, and building relationships with dealerships. Growth via training and a strong team culture is emphasized.