Customer Service Admin I: Front Desk & Dispatch Support

Southeastern Freight Lines; Memphis (TN); On-site; USD 24,796 - 31,684; Full time

Job summary

Southeastern Freight Lines is seeking a Customer Service Administrator 1 to support the Service Center's operations with clerical tasks and customer-facing duties.

The role involves processing bills, handling driver interactions at the gate, and assisting in dispatch and visitor guidance. A high school diploma or GED and basic computer skills are required, with preferred experience in MS Outlook/Excel and multi-line phones.

Qualifications

• High School Diploma or GED is required.
• Background check and alcohol/drug test required.
• At least 6 months of related or previous office experience.
• Ability to manage multiple tasks with interruptions.
• Computer skills and familiarity with Microsoft Office applications.
• Preferred: experience with Customer Service, Microsoft Outlook, Microsoft Excel, and multi-line phone systems.

Responsibilities

• Use a scanning machine to ensure bills are properly loaded into the company’s computer system for processing.
• Pick up bills in the routing office and deliver them to various locations on the dock.
• Aid the Linehaul Dispatch area when associates are on vacation or out sick.
• Receive drivers at the gate, obtain information on driver’s name and freight on the trailers, assign drivers a number, and assign an appropriate place to unhook the trailer.
• Direct visitors and truckers to various parts of the building or premises.
• Balance the daily cash report, account for all bills, prepare all bank deposits and checks, and verify all night deposits.
• Provide daily phone coverage for the Service Center by operating a switchboard console.
• Provide applicants with applications, collect completed applications, and welcome visitors to the Service Center.

Skills

Strong customer relations

Education

High School Diploma or GED

Tools

Microsoft Office

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Job description

Southeastern Freight Lines is seeking a Customer Service Administrator 1 to support the Service Center's operations with clerical tasks and customer-facing duties.

The role involves processing bills, handling driver interactions at the gate, and assisting in dispatch and visitor guidance. A high school diploma or GED and basic computer skills are required, with preferred experience in MS Outlook/Excel and multi-line phones.