Customer Service & Operations Administrator — Second Shift

Southeastern Freight Lines; Dallas (TX); On-site; USD 30,000 - 37,000; Full time

Job summary

Southeastern Freight Lines is seeking a Customer Service Administrator on the second shift. The role includes clerical duties to support service center operations, scheduling deliveries, and handling customer inquiries.

Strong communication and multitasking abilities are essential. You will assist with payroll-related tasks, order processing, and coordination of new hire orientation, with a pay range of $21.55 to $26.51 per hour.

Qualifications

• High School Diploma or GED required.
• 6 months of related experience and/or office experience.
• Strong customer relations skills and ability to manage multiple tasks with interruptions.

Responsibilities

• Respond to calls or contact customers regarding shipment status, billing questions, CODs, driver collect, tracing, problems, or rating information.
• Research and answer requests for information from internal customers or other Service Centers.
• Call and schedule delivery appointments; assist drivers with pickup or delivery problems.
• Enter closed, dispatched, and arrived loads into the computer; assist with service center administrative tasks.
• Provide clerical support to the Service Center Managers and executives; assist with recruitment coordination and orientation.

Skills

Customer relations

Multitasking

Office computer skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Job description

Southeastern Freight Lines is seeking a Customer Service Administrator on the second shift. The role includes clerical duties to support service center operations, scheduling deliveries, and handling customer inquiries.

Strong communication and multitasking abilities are essential. You will assist with payroll-related tasks, order processing, and coordination of new hire orientation, with a pay range of $21.55 to $26.51 per hour.