Customer Service Administrator 1

Southeastern Freight Lines; Columbus (GA); On-site; USD 25,000 - 31,000; Full time

Job summary

Southeastern Freight Lines is hiring a Customer Service Administrator 1 to support Service Center operations in Columbus, GA. You will perform clerical tasks, assist with driver check-in and gate operations, and help balance cash and deposits.

The role requires basic computer skills, MS Office, and excellent customer relations. Shift is second, and pay ranges from the stated hourly wages depending on location and experience.

Qualifications

• High School Diploma or GED required.
• Must pass background check and alcohol/drug test.
• 6 months of related or office experience preferred.
• Strong customer relations and communication with internal/external customers.
• Ability to manage multiple tasks with interruptions.
• Computer skills and familiarity with Microsoft Office applications.
• Prior experience with Customer Service, Outlook, Excel, and multi-line phone systems preferred.

Responsibilities

• Perform clerical duties to assist the Service Center operations.
• Use scanning equipment to load bills into the company system.
• Assist in driver check-in, gate office, cashier or receptionist tasks as needed.
• Balance daily cash, prepare deposits, and handle night deposits.
• Provide daily phone coverage by operating a switchboard.
• Greet visitors and direct them to appropriate areas of the building.
• Receive drivers at the gate and gather information on freight and driver names.

Skills

Customer relations

Multi-tasking

Computer skills

Microsoft Office

Microsoft Excel

Multi-line phone systems

Education

High School Diploma or GED

Tools

Microsoft Outlook

Job description

As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as scanning, driver check-in, working in the Gate Office, cashier, or receptionist.

Use a scanning machine to ensure bills are properly loaded into the Company's computer system for processing. Perform pick-up of bills in routing office and delivers to various locations on the dock. Aid the Linehaul Dispatch area, as needed, when associates are on vacation or are out sick. Receive drivers at gate and obtain information on driver's name and freight that is on the trailers. Assign drivers a number and assign appropriate place to unhook trailer. Direct visitors and truckers to various parts of the building or premises. Balance daily cash report and account for all bills and make and prepare all bank deposits and checks and verify all night deposits. Provide daily phone coverage for the Service Center by operating a switchboard console. Provide applicants with applications and collect them upon completion and welcomes visitors to the Service Center.

For this role, you must have:

• a High School Diploma or GED
• the ability to satisfactorily pass background check and alcohol and drug test
• 6 months of related experience and/or previous office experience
• strong customer relations skills to communicate effectively with internal and external customers
• the ability to manage multiple tasks with interruption
• computer skills
• and be familiar with Microsoft Office applications
• We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems.

Pay: $17.85-$22.51 Per Hour (pay may vary based on location and experience)

Work Shift

Second Shift

http://www.youtube.com/watch?v=xZc1A8aeshc