Customer Service & Admin Coordinator — Public Sector

Gloucestershire County Council; United States; Remote; USD 28,000 - 35,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Staff discounts

Employee Assistance Programme (EAP)

Cycle to Work Salary Sacrifice

Career development opportunities

Job summary

Gloucestershire County Council is seeking a Corporate Customer Services Administrator to be the first point of contact for a range of customers. You will balance excellent customer service with precise administration, processing Blue Badge applications and handling visitors at Shire Hall Reception.

Full training is provided. You will work at pace, keep accurate records, and respond calmly and professionally to enquiries by phone, email, and in person.

Qualifications

• Full training will be provided.
• Right to work to enable at least 6 months of employment.
• Must be fluent in English as part of the Immigration Act 2016 requirements.

Responsibilities

• Answer calls and respond to enquiries.
• Process Blue Badge applications.
• Complete administrative tasks and data entry.
• Welcome visitors to Shire Hall Reception.
• Provide a helpful, professional response to customers.

Skills

Customer service

Data entry

Telephone handling

Written communication

Job description

Gloucestershire County Council is seeking a Corporate Customer Services Administrator to be the first point of contact for a range of customers. You will balance excellent customer service with precise administration, processing Blue Badge applications and handling visitors at Shire Hall Reception.

Full training is provided. You will work at pace, keep accurate records, and respond calmly and professionally to enquiries by phone, email, and in person.