Hybrid Admin Specialist – Day Services Support

Ceredigion County Council; United States; Hybrid; USD 28,000 - 43,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Generous pension scheme

Cycle to work scheme

Learning and development

Job summary

Ceredigion County Council is recruiting a Service Support Administrator to provide agile administrative support across Specialist Day Service centres in Aberystwyth, Lampeter and Cardigan. The role supports day-to-day operations, records management, and correspondence handling in a person-centered environment.

You will join a team offering hybrid working, a supportive development culture, and opportunities for flexible working.

Qualifications

• 5 GCSEs or equivalent, including English & Maths at grade C or above.
• Strong administrative and IT skills with attention to detail.
• Methodical, accurate, and able to manage a varied workload.
• Excellent communication and interpersonal skills.
• Comfortable working in a day service environment with service users and families.

Responsibilities

• Manage incoming and outgoing correspondence, including email, telephone and written communications, and oversee email inboxes.
• Maintain up to date records of service users, including filing and creating files for new service users.
• Processing enquiries relating to new and existing service users.
• Maintain electronic database records and inputting and extracting information from IT systems.
• Undertake archiving duties in line with Council procedures.
• Take minutes of staff meetings as required.
• Deal with correspondence for the service and keep contact lists up to date.
• Provide support on the purchase ordering process for the service.

Skills

Administrative skills

IT skills

Attention to detail

Communication

Education

GCSEs including English & Maths

Tools

DBS check process

Job description

Ceredigion County Council is recruiting a Service Support Administrator to provide agile administrative support across Specialist Day Service centres in Aberystwyth, Lampeter and Cardigan. The role supports day-to-day operations, records management, and correspondence handling in a person-centered environment.

You will join a team offering hybrid working, a supportive development culture, and opportunities for flexible working.