Construction Customer Experience Specialist

DUNCAN PARNELL INC; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

401(k)

Bonus potential

Job summary

DUNCAN PARNELL INC is seeking a Customer Service Associate in Charlotte, NC to act as the primary contact for customers via phone, email, chat, and front-counter. You will assist with product information, order placement, status updates, and billing questions while coordinating with sales, production, and internal teams to ensure accurate and timely orders.

The role requires at least 1 year in customer service, strong communication, and proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent is required.
• 1+ year of customer service experience.
• Experience with multi-line phone systems and office equipment.
• Experience in construction supply, hardware, or related industry preferred.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Assist walk-in customers and respond to inquiries by phone, email, and chat.
• Provide product information and process new orders, changes, returns, and exchanges.
• Give order status updates and coordinate communication between customers and internal departments.
• Help customers understand availability, pricing, and options.
• Work with Sales, Production, Warehouse, and Credit to ensure order accuracy and issue resolution.
• Maintain accurate records of transactions and customer interactions.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Teamwork

Time management

Education

High school diploma or equivalent

Tools

ERP system

Microsoft Office

Job description

DUNCAN PARNELL INC is seeking a Customer Service Associate in Charlotte, NC to act as the primary contact for customers via phone, email, chat, and front-counter. You will assist with product information, order placement, status updates, and billing questions while coordinating with sales, production, and internal teams to ensure accurate and timely orders.

The role requires at least 1 year in customer service, strong communication, and proficiency in Microsoft Office.