Customer Experience & Sales Operations Specialist

Duncan-Parnell Inc.; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Duncan-Parnell Inc. is seeking a Customer Operations Specialist to support internal sales operations, digital channels, and in-person customer engagement.

You will coordinate across operations, sales, eCommerce, and marketing to capture and resolve customer needs, ensuring a smooth journey from inquiry to order execution. Responsibilities include responding to inquiries across channels, processing orders in P21, supporting showroom experiences, and coordinating with multiple teams to deliver

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Experience in customer service, sales support, or eCommerce operations.
• Experience with ERP (P21 preferred), CRM systems, and web platforms.

Responsibilities

• Respond to inbound customer inquiries across in-store, front counter, phone, chat, email, and website channels.
• Process and manage orders using the P21 ERP system.
• Support front counter order entry and issue resolution for walk-in and phone-in customers.
• Coordinate routing of opportunities and needs to sales, operations, or support teams.
• Maintain showroom presentation and overall customer experience.

Skills

Customer service

Organized workflow

Attention to detail

Cross-team coordination

Proactive problem solving

Lifting up to 50 lbs

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

P21 ERP

CRM systems

Web platforms

Job description

Duncan-Parnell Inc. is seeking a Customer Operations Specialist to support internal sales operations, digital channels, and in-person customer engagement.

You will coordinate across operations, sales, eCommerce, and marketing to capture and resolve customer needs, ensuring a smooth journey from inquiry to order execution. Responsibilities include responding to inquiries across channels, processing orders in P21, supporting showroom experiences, and coordinating with multiple teams to deliver