Customer Operations and E-Commerce Specialist

Duncan Parnell, Inc.; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Duncan Parnell, Inc. is seeking a Customer Operations Specialist in Orlando, Florida. This role supports internal sales operations and customer engagement across various channels including in-person, phone, and online.

The ideal candidate should possess a customer service mindset and be detail-oriented, with experience in ERP systems and sales support. Responsibilities include processing orders, managing customer inquiries, and supporting eCommerce operations.

Qualifications

• High school diploma required, with a preference for higher education.
• Experience in customer service and sales support is necessary.
• Familiarity with ERP systems and online sales is a plus.

Responsibilities

• Respond to customer inquiries through various channels.
• Process orders using the P21 ERP system.
• Support branch operations and eCommerce management.

Skills

Customer service mindset

Strong communication skills

Organizational abilities

Detail-oriented

Proactive problem-solving

Education

High school diploma

Associate or bachelor’s degree

Tools

P21 ERP system

CRM systems

Web platforms

Job description

Duncan Parnell, Inc. is seeking a Customer Operations Specialist in Orlando, Florida. This role supports internal sales operations and customer engagement across various channels including in-person, phone, and online.

The ideal candidate should possess a customer service mindset and be detail-oriented, with experience in ERP systems and sales support. Responsibilities include processing orders, managing customer inquiries, and supporting eCommerce operations.