Customer Service & Admin Assistant (Hybrid/Remote)

State of Michigan; Lansing (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Michigan Department of Health and Human Services is seeking a General Office Assistant to support the Disability Determination Service in processing disability claims. The role emphasizes customer service, data entry, and coordinating with examiners to provide timely case information.

Minimum education is high school with progressively responsible administrative experience. The position may be located in multiple Michigan DDS offices with potential hybrid work options.

Qualifications

• Educational level typically acquired through completion of high school.
• General Office Assistant 5: No Specific Type Or Amount Of Experience Is Required.
• General Office Assistant 6: One year of administrative support experience.
• General Office Assistant E7: Two years of administrative support experience, including one year equivalent to the intermediate level.

Responsibilities

• Provide quality customer service to claimants and other callers.
• Answer questions and relay case information to examiners and/or managers.
• Document conversations and outcomes in DCPS.

Skills

Customer service

Administrative support

Education

High school diploma

Job description

Michigan Department of Health and Human Services is seeking a General Office Assistant to support the Disability Determination Service in processing disability claims. The role emphasizes customer service, data entry, and coordinating with examiners to provide timely case information.

Minimum education is high school with progressively responsible administrative experience. The position may be located in multiple Michigan DDS offices with potential hybrid work options.