Customer Service & Admin Assistant AE

Simera; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

Simera is seeking a Customer Service & Admin Assistant who will deliver top-notch customer care while supporting daily administrative and operational duties. You will handle inquiries, maintain records, and coordinate schedules to keep internal teams aligned and projects on track.

The role emphasizes clear communication, attention to detail, and proactive problem solving. A reliable remote work setup and familiarity with CRM tools are preferred for success in this position.

Qualifications

• Experience in customer service or administrative support.
• Proficient with CRM systems and standard business software.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Remote work setup and reliable internet connection.

Responsibilities

• Respond to customer inquiries via email, phone, chat, and other channels.
• Provide accurate information and timely solutions to questions and concerns.
• Handle requests, complaints, and follow-ups professionally and empathetically.
• Escalate complex issues to the appropriate team when needed.
• Maintain accurate records of interactions and resolutions.
• Manage calendars, appointments, and scheduling requests.
• Organize digital files, documents, and databases.

Skills

Excellent communication

Customer service

Attention to detail

Organization

Problem solving

Multitasking

CRM proficiency

Google Workspace

Independent work

Proactive attitude

Tools

Google Workspace

Microsoft Office

CRM systems

Spreadsheets

Job description

We are seeking a highly organized, proactive, and customer-focused Customer Service & Admin Assistant to provide excellent customer support while assisting with daily administrative and operational tasks. The ideal candidate is a strong communicator who can manage customer inquiries, maintain accurate records, coordinate schedules, and support internal teams while ensuring a professional and positive customer experience.

Responsibilities

• Respond to customer inquiries through email, phone, chat, and other communication channels.
• Provide accurate information and timely solutions to customer questions and concerns.
• Handle customer requests, complaints, and follow-ups in a professional and empathetic manner.
• Escalate complex customer issues to the appropriate team when necessary.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Manage calendars, appointments, meetings, and scheduling requests.
• Organize and maintain digital files, documents, records, and databases.
• Perform data entry and update customer and administrative information.
• Prepare and update reports, spreadsheets, documents, and presentations.
• Monitor administrative tasks, deadlines, and follow-ups to ensure timely completion.
• Coordinate information and requests between customers, internal teams, and external contacts.
• Assist with invoices, expenses, orders, and other administrative processes when required.
• Support onboarding, internal projects, and other operational activities.
• Identify recurring customer or administrative issues and communicate them to the appropriate teams.
• Maintain confidentiality when handling customer, employee, and company information.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Strong problem-solving and active listening abilities.
• Ability to manage multiple customer and administrative tasks simultaneously.
• Strong follow-up and task-management skills.
• Proficiency withGoogle Workspace or Microsoft Office.
• Comfortable using CRM systems, spreadsheets, calendars, email, chat, and other digital tools.
• Ability to communicate professionally with customers and internal teams.
• Ability to work independently and take initiative.
• Professional, reliable, empathetic, and proactive approach.

Requirements

• Previous experience in customer service, administrative support, office administration, virtual assistance, or a similar role.
• Experience handling customer inquiries and administrative tasks.
• Experience using CRM systems, spreadsheets, calendars, or other business software.
• Strong computer and digital skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaborate effectively with remote teams.
• Reliable internet connection and a suitable setup for remote work.
• Professional, organized, dependable, and customer-oriented attitude.
• English proficiency is required if the position involves supporting English-speaking customers, clients, or teams.