Customer Service & Admin Assistant PE

Simera; United States; Remote; USD 36,000 - 52,000; Full time

Job summary

Simera is seeking a highly organized Customer Service & Admin Assistant to deliver excellent support while handling daily administrative tasks. You will respond to inquiries, maintain records, schedule appointments, and assist internal teams to ensure a professional customer experience.

The ideal candidate communicates clearly, pays close attention to detail, and works well both independently and with remote teams across the United States. Previous experience in customer service is preferred.

Qualifications

• Previous experience in customer service or administrative support.
• Ability to manage multiple inquiries and tasks with accuracy.
• Experience using CRM systems and standard business software.

Responsibilities

• Respond to customer inquiries via email, phone, chat, and other channels.
• Provide accurate information and timely solutions to questions and concerns.
• Maintain accurate records of interactions, requests, and resolutions.
• Coordinate calendars, appointments, meetings, and scheduling requests.
• Prepare reports, spreadsheets, and presentations as needed.
• Support onboarding and other internal projects.

Skills

Verbal communication

Written communication

Interpersonal skills

Active listening

Attention to detail

Organizational skills

Time management

Problem solving

Independent work

Proactive attitude

Empathy

Professional communication

Tools

Google Workspace

Microsoft Office

CRM systems

Job description

We are seeking a highly organized, proactive, and customer-focused Customer Service & Admin Assistant to provide excellent customer support while assisting with daily administrative and operational tasks. The ideal candidate is a strong communicator who can manage customer inquiries, maintain accurate records, coordinate schedules, and support internal teams while ensuring a professional and positive customer experience.

Responsibilities

• Respond to customer inquiries through email, phone, chat, and other communication channels.
• Provide accurate information and timely solutions to customer questions and concerns.
• Handle customer requests, complaints, and follow-ups in a professional and empathetic manner.
• Escalate complex customer issues to the appropriate team when necessary.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Manage calendars, appointments, meetings, and scheduling requests.
• Organize and maintain digital files, documents, records, and databases.
• Perform data entry and update customer and administrative information.
• Prepare and update reports, spreadsheets, documents, and presentations.
• Monitor administrative tasks, deadlines, and follow-ups to ensure timely completion.
• Coordinate information and requests between customers, internal teams, and external contacts.
• Assist with invoices, expenses, orders, and other administrative processes when required.
• Support onboarding, internal projects, and other operational activities.
• Identify recurring customer or administrative issues and communicate them to the appropriate teams.
• Maintain confidentiality when handling customer, employee, and company information.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Strong problem-solving and active listening abilities.
• Ability to manage multiple customer and administrative tasks simultaneously.
• Strong follow-up and task-management skills.
• Proficiency withGoogle Workspace or Microsoft Office.
• Comfortable using CRM systems, spreadsheets, calendars, email, chat, and other digital tools.
• Ability to communicate professionally with customers and internal teams.
• Ability to work independently and take initiative.
• Professional, reliable, empathetic, and proactive approach.

Requirements

• Previous experience in customer service, administrative support, office administration, virtual assistance, or a similar role.
• Experience handling customer inquiries and administrative tasks.
• Experience using CRM systems, spreadsheets, calendars, or other business software.
• Strong computer and digital skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaborate effectively with remote teams.
• Reliable internet connection and a suitable setup for remote work.
• Professional, organized, dependable, and customer-oriented attitude.
• English proficiency is required if the position involves supporting English-speaking customers, clients, or teams.