Customer Service Account Manager

Le Bleu Enterprises; Greensboro (NC); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Matching 401k Plan

Health, Dental and Vision Insurance

Employee discount

Flexible spending account

Paid time off

9 Paid Holidays

Group Life Insurance (no cost to employees)

Long- and short-term disability (no cost to employees)

Job summary

Le Bleu Enterprises is seeking an experienced Account Manager in Greensboro, NC, to manage customer interactions and support sales initiatives. The ideal candidate should have at least two years of customer service experience and one year of sales experience, showing excellent communication skills.

This full-time position offers a salary range of $42,000 to $48,000 annually, including additional benefits such as health insurance and a 401k plan.

Qualifications

• At least two years' experience in a customer service position in a call center environment.
• At least one year of sales experience in a B2B or B2C environment.
• Experience in using MS Office software.

Responsibilities

• Answer a high volume of inbound calls while always maintaining a positive attitude.
• Respond promptly to internal and external inquiries via various communication methods.
• Manage customer order entries and update customer accounts.
• Acknowledge and resolve customer complaints.
• Recommend products or services to current and potential customers.

Skills

Excellent communication skills

Sales experience

Customer service experience

MS Office software proficiency

Job description

Job Details

Level: Experienced
Job Location: Greensboro, NC 27409
Position Type: Full Time
Salary Range: $42,000.00 - $48,000.00 Base+Commission/year
Job Category: Customer Service

Account Manager Responsibilities

• Answer a high volume of inbound calls while always maintaining a positive, empathetic and professional attitude toward customers.
• Respond promptly to internal and external inquiries via email, phone, text, and face-to-face.
• Manage customer order entries and update customer accounts.
• Acknowledge and resolve customer complaints.
• Have knowledge of our products and services inside and out so that you can quickly answer questions and resolve issues.
• Be sales-focused: recommend products or services to current and potential customers. Provide special offers and close sales as needed.
• Keep records of customer interactions, transactions, comments and complaints.
• Communicate and coordinate with colleagues as necessary.
• Support other departments as necessary.
• Other responsibilities as assigned.

Qualifications

• Excellent communication skills
• A warm, approachable manner
• At least two years' experience in a customer service position in a call center environment
• At least one year of sales experience in a B2B or B2C environment
• Experience in using MS Office software

Benefits

• Matching 401k Plan
• Health, Dental and Vision Insurance
• Employee discount
• Flexible spending account
• Matching Health Savings Account (HSA) Contributions
• Paid time off
• 9 Paid Holidays
• Group Life Insurance (no cost to employees)
• Long- and short-term disability (no cost to employees)