Account Manager

Casella Waste Systems, Inc

Bridgewater (MA)

On-site

USD 50,000 - 75,000

Full time

6 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Medical

Dental

Vision

Life & Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

Discounted Stock Program

401K

Boot & Clothing Allowance

Safety Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

Job summary

Casella Waste Systems, Inc. is seeking an Account Manager to build and maintain strong client relationships, coordinate internal teams, and drive revenue growth within a defined market area, including renewals and upsell opportunities.

This role requires a bachelor's degree, 3–5 years of sales experience, willingness to travel up to 80% in the territory, and proficiency with CRM software and Microsoft Office. A valid driver's license and US work eligibility are required.

Qualifications

Bachelor's degree in Business Administration, Marketing, or related field plus 3–5 years of sales experience.
Must be legally eligible to work in the United States and have a valid driver's license.
Role requires travel up to 80% within a defined territory, including occasional overnight travel.
Experience delivering client-focused solutions and proficiency with CRM and MS Office is essential.

Responsibilities

Manage a comprehensive book of business with regular reviews, renewals, price adjustments, and tailored solutions.
Identify growth opportunities through retention programs and upsell/cross-sell strategies.
Collaborate with internal teams to address customer challenges and enhance service offerings.
Build strong relationships with drivers, operations, customer service, and clients for safe, high-quality service delivery.
Develop and execute strategic sales and marketing plans to drive account growth and attract new business.
Meet revenue and profit targets through proactive account management and pricing initiatives.
Conduct annual account reviews and explore opportunities to expand services and increase customer value.
Maintain deep product and service knowledge to identify selling opportunities and meet customer needs.

Skills

Interpersonal skills

Strategic selling

Negotiation

Communication skills

Education

Bachelor's degree in business

Tools

CRM software

Microsoft Office

Job description

Position Summary

The Account Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and identifying opportunities to grow accounts within a specified market area. This role serves as the main point of contact between the company and its clients, coordinating internal teams to deliver solutions that meet client expectations. The person in this role must drive profitable revenue growth and retention with existing accounts as well as new account acquisition.

Hiring range $50,000-$75,000 plus commissions (Potential total comp $100K+)

Key Responsibilities

Manages a comprehensive book of business through regular reviews, contract renewals, price adjustments, and implementation of tailored customer solutions.

Identifies and capitalizes growth opportunities within existing accounts by executing structured retention programs and upselling/cross-selling strategies.

Collaborates cross-functionally with internal teams and subject matter experts to address customer challenges and enhance service offerings.

Builds and maintains strong relationships with drivers, operations, customer service, and clients to ensure safe, efficient, and high-quality service delivery.

Develops and executes strategic sales and marketing plans to drive account growth and attract new business.

Achieves revenue and profit targets through proactive account management and strategic pricing initiatives.

Conducts annual account reviews and partners with internal stakeholders to identify opportunities for expanding services and increasing customer value.

Maintains deep product and service knowledge, leveraging insights to identify selling opportunities and support customer needs effectively.

Engages in continuous learning and development, participating in sales meetings, training sessions, and networking opportunities to enhance performance.

Maintains accurate CRM records and reporting, tracking sales activities, client interactions, and performance metrics for leadership visibility.

Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will hold a bachelor's degree in Business Administration, Marketing, or a related field, along with a minimum of 3-5 years of sales experience. They must be legally eligible to work in the United States and possess a valid driver's license. This role requires the ability to travel up to 80% of the time within a defined territory, including periodic overnight travel for regional training sessions.

Ideal candidates will demonstrate strong interpersonal, strategic selling, and negotiation skills, as well as excellent verbal and written communication abilities. They should have a proven ability to communicate, present, and influence key stakeholders at all levels of an organization. Experience delivering client-focused solutions to meet customer needs is essential, along with solid proficiency in CRM software and Microsoft Office. Industry-specific knowledge and project management experience are also highly desirable, contributing to the candidate’s ability to thrive in a dynamic and collaborative environment.

Attributes

Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits