Customer Service & Account Growth Specialist

Cfs Brands Llc; Oklahoma City (OK); On-site; USD 32,000 - 45,000; Full time

Job summary

CFS Brands is seeking a Customer Service Representative to support existing accounts and help achieve organic sales growth from the corporate location in Oklahoma City, OK. The role reports to the Manager, Customer Service, and focuses on responding to inquiries and resolving issues to improve order fulfillment and the overall customer experience.

We value 2–4 years of relevant experience, strong Microsoft Office skills (Excel/Word), and excellent communication and interpersonal abilities.

Qualifications

• 2–4 years of relevant work experience.
• Basic understanding of Microsoft Office skills including Excel and Word.
• Excellent customer service skills.
• Excellent communication and interpersonal skills.
• Strong planning, attention to detail with organizational and follow up skills.
• Ability to prioritize work tasks and manage time effectively.
• Ability to work well as part of a team.
• Ability to complete paperwork requirements accurately and consistently.
• Sense of urgency and self-motivation; ability to work independently.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Respond to incoming calls, emails, and other inquiries from customers.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Identify and assess customer needs to achieve satisfaction.
• Go the extra mile to engage customers.
• Assist with the placement of orders, ensuring accurate data is being entered/utilized.
• Give accurate direction and support to team leaders, managers, and directors to facilitate successful completion of organization's targets and performance goals.
• Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment.
• Make use of proven business techniques in the identification of lapses and loopholes in the organization's customer service department and recommend better strategies that will yield better results.

Skills

Customer service

Communication

Time management

Teamwork

Organizational skills

Attention to detail

Paperwork

Work under pressure

Proactive mindset

Tools

Microsoft Office

Job description

CFS Brands is seeking a Customer Service Representative to support existing accounts and help achieve organic sales growth from the corporate location in Oklahoma City, OK. The role reports to the Manager, Customer Service, and focuses on responding to inquiries and resolving issues to improve order fulfillment and the overall customer experience.

We value 2–4 years of relevant experience, strong Microsoft Office skills (Excel/Word), and excellent communication and interpersonal abilities.