Sales Coordinator

Ocean-Mist-Farms; Castroville (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

Ocean Mist Farms is seeking a Sales Coordinator to provide timely administrative and operational support to the Sales team, including processing customer orders and tracking fulfillment. The role requires attention to detail and strong communication skills to maintain accurate records and timely responses.

The position emphasizes collaboration with Product and Commodity Managers, timely updates on inventory and market information, and coordination with Accounting for invoicing and deductions.

Qualifications

• Associate degree or at least two years of relevant work experience.
• One or more years of sales support, customer service, order management, logistics, produce, agriculture, or related experience preferred.
• Strong attention to detail and organizational skills, with the ability to maintain accurate orders, records, reports, and follow-up activities.
• Excellent written and verbal communication skills and a professional, customer-focused approach.
• Ability to manage multiple priorities, consistently meet deadlines, and work effectively in a fast-paced environment.
• Ability to build and maintain positive working relationships with customers, receivers, vendors, and employees at all levels.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, Power BI; experience with Famous, EDI, iTrade, FoodLink, or similar sales/order systems is preferred
• Ability and willingness to work Monday through Friday and occasional weekends, holidays, or extended hours as business needs require

Responsibilities

• Provide daily administrative and operational support to Sales Representatives, Sales Managers, and Commodity Managers
• Answer phones and emails, respond to routine inquiries, and route matters to the appropriate team member
• Enter and maintain customer orders accurately in Company systems
• Monitor order status from entry through delivery and resolution; communicate updates
• Coordinate with Product and Commodity Managers for inventory and load-time information
• Distribute market updates, load times, and supply notices to the Sales Team and customers
• Track customer fill rates, contract activity, and order changes; prepare reports
• Assist with outside purchases, transportation coordination, and order-related adjustments
• Coordinate with Accounting and Sales Team to follow up on delinquent invoices and credits
• Maintain accurate customer, pricing, contract, and order documentation
• Coordinate recurring and special projects, meetings, and follow-up items
• Provide back-up support to Customer Service and Sales during absences
• Assist with Marketing initiatives, customer materials, samples, promotions, and events
• Protect confidential information and perform other duties as assigned

Skills

Attention to detail

Communication

Organizational skills

Multitasking

Customer service

Teamwork

Problem solving

Education

Associate degree

Tools

Microsoft Office

Power BI

Famous

EDI

iTrade

FoodLink

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2 days ago Requisition ID: 1113

Salary Range: $23.32 To $27.79 Hourly

The Sales Coordinator provides timely, accurate administrative and operational support to Sales Representatives, Sales Managers, and Commodity Managers. The role coordinates customer orders, reports, communications, and follow-up activities to support excellent customer service, efficient order fulfillment, and achievement of Company objectives.

Essential Duties and Responsibilities

• Provide daily administrative and operational support to Sales Representatives, Sales Managers, and Commodity Managers
• Answer phones and emails, respond to routine inquiries, and route customer or operational matters to the appropriate team member
• Enter and maintain customer orders accurately, including quantity, price, product, customer, ship-to location, delivery instructions, and special instructions, in Company and customer systems as required
• Monitor order status from entry through confirmation, delivery, receipt, cancellation, or resolution; communicate updates and escape issues promptly
• Coordinate with Product and Commodity Managers to obtain current inventory, availability, load-time, and supply information for the Sales Team and customers
• Support customer communication by distributing approved market updates, weekly load times, product availability, and supply-related notices under the direction of the Sales Representative or Manager
• Track customer fill rates, contract activity, order changes, deductions, and other service metrics; prepare reports and flag exceptions for follow-up
• Assist with outside purchases, transportation coordination, product transfers, troubled-file documentation, and order-related adjustments as directed
• Coordinate with Accounting and the Sales Team to follow up on delinquent invoices, customer deductions, credits, and supporting documentation; escape unresolved items
• Maintain accurate customer, pricing, contract, and order documentation in accordance with established procedures and authorization levels
• Coordinate recurring and special projects, reports, customer communications, meetings, and follow-up items for the Sales Team
• Provide back-up support to Customer Service and Sales Representatives during absences or periods of increased workload
• Assist with Marketing initiatives, customer materials, samples, promotions, and events as assigned
• Protect confidential customer, pricing, sales, and Company information
• Perform other duties as assigned

Job Requirements and Qualifications

• Associate degree or at least two years of relevant work experience; an equivalent combination of education and relevant experience may be considered
• One or more years of sales support, customer service, order management, logistics, produce, agriculture, or related experience preferred
• Strong attention to detail and organizational skills, with the ability to maintain accurate orders, records, reports, and follow-up activities
• Excellent written and verbal communication skills and a professional, customer-focused approach
• Ability to manage multiple priorities, consistently meet deadlines, and work effectively in a fast-paced environment
• Ability to build and maintain positive working relationships with customers, receivers, vendors, and employees at all levels
• Sound judgment and the ability to recognize issues, research information, and escape matters within established authority levels
• Ability to work effectively as part of a team and independently complete assigned tasks
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, Power BI; experience with Famous, EDI, iTrade, FoodLink, or similar sales/order systems is preferred
• Ability and willingness to work Monday through Friday and occasional weekends, holidays, or extended hours as business needs require