Customer Account Coordinator

HW Staffing Solutions; East Windsor (CT); On-site; USD 52,000 - 58,000; Full time

Job summary

HW Staffing Solutions is seeking a Customer Account Coordinator in East Windsor, CT to support sales and customer service processes. You will manage orders, quotes, ERP/CRM data, and coordinate with warehouse and operations.

The role requires strong organizational skills, attention to detail, and experience with Microsoft Office and CRM systems. This position offers a collaborative team environment and opportunities for growth within sales operations and account management.

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in customer service, administrative support, sales support, or operations support roles.
• Exposure to office-based business environments.

Responsibilities

• Process customer orders & quotes and sales support requests accurately and promptly.
• Assist with sample ordering and coordination of customer sample requests.
• Prepare and ship product samples to customers and sales representatives.
• Support assigned customer accounts with routine administrative tasks.
• Assist with creating, updating, and distributing customer price pages and sales-related documents.
• Update customer information, activities, and follow-up items within Salesforce and other company systems.
• Retrieve, organize, and maintain proof-of-delivery (POD) and customer documentation.

Skills

Organization

Attention to Detail

Time Management

Communication

Customer Service

Data Entry

Microsoft Office

CRM

ERP

Sales Support

Education

High School Diploma

Tools

Salesforce

ERP

EDI

Job description

Customer Account Coordinator

Full Time

East Windsor, CT, US

Salary Range: $25.00 To $28.00 Hourly

WHAT YOU'LL DO

• Process customer orders & quotes and sales support requests accurately and promptly.
• Assist with sample ordering and coordination of customer sample requests.
• Prepare and ship product samples to customers and sales representatives.
• Support assigned customer accounts with routine administrative tasks.
• Assist with creating, updating, and distributing customer price pages and sales-related documents.
• Update customer information, activities, and follow-up items within Salesforce and other company systems.
• Retrieve, organize, and maintain proof-of-delivery (POD) and customer documentation.
• Sserve as backup support for customer claims, returns, and related documentation.
• Coordinate information between sales, warehouse, and operations teams.
• Respond to routine customer inquiries and direct more complex issues to the appropriate team member.
• Answer and route incoming telephone calls professionally.
• Maintain accurate electronic and physical records.
• Support special projects and perform other duties as assigned.

KEY SKILLS & COMPETENCIES

• Organization & Attention to Detail Maintains accurate records and completes tasks with a high degree of accuracy.
• Effectively manages multiple priorities and deadlines.
• Follows established processes and procedures consistently.
• Communication Skills Professional verbal and written communication skills.
• Comfortable interacting with customers, sales representatives, and internal teams. Actively listens and seeks clarification when needed.
• Customer Service Orientation Demonstrates a positive, helpful, and professional approach. Responds to customer requests in a timely and courteous manner. Focuses on providing excellent customer service and support.
• Technology & Data Entry Basic proficiency with Microsoft Outlook, Word, and Excel. Ability to learn and navigate CRM, ERP, and other business systems. Strong data entry skills with attention to accuracy.
• Problem-Solving & Initiative Identifies issues and appropriately escalates concerns. Demonstrates curiosity and willingness to learn. Takes ownership of assigned responsibilities and follows through on commitments.
• Teamwork & Collaboration Works effectively with individuals across multiple departments. Supports team goals and contributes to a positive work environment. Adaptable to changing priorities and business needs.
• Professionalism & Reliability Demonstrates dependable attendance and accountability. Maintains confidentiality of company and customer information. Displays a positive attitude and commitment to professional growth.

Required Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in customer service, administrative support, sales support, or operations support roles.
• Exposure to office-based business environments.

Skills & Abilities

• Strong customer service skills with professional phone and email etiquette.
• Strong attention to detail and commitment to data accuracy.
• Excellent organizational and time-management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong communication and problem-solving skills.
• Self-starter with the ability to work independently and as part of a team.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience supporting sales, customer service, or operations teams.
• Experience using CRM systems such as Salesforce.
• Experience with ERP systems, EDI order processing, customer claims, or returns.
• Experience coordinating customer samples, pricing, or account documentation.

Physical Requirements

• Ability to sit or stand for extended periods in an office environment.
• Ability to lift and prepare small packages and product samples as needed.
• Ability to operate standard office equipment.

Pre-Employment Requirements

• Ability to pass pre-employment drug screen, and background check.
• Authorization to work in the United States.

Work Environment

Office-based, team-oriented work setting.Frequent interaction with customers and internal departments via phone, email, and business systems.Fast-paced environment requiring strong attention to detail and organization.Collaborative atmosphere with shared responsibilities and cross-functional support.Regular use of computers, phones, and office systems.Operations and service-oriented role with a strong emphasis on teamwork and reliability.

Career Growth Opportunities

• Opportunity to advance into sales operations, account management, customer service leadership, inside sales, or business operations roles.
• Develop specialized knowledge of products, systems, and customer processes.
• Build a strong foundation for long-term career growth within the organization.
• Gain exposure to major retail customers and large-scale operational processes.
• Be part of a company that values internal development and long-term success.