Customer Service & Sales Support

Parker Flavors; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Profit sharing

Tuition assistance

Vision insurance

Job summary

Parker Flavors in Baltimore, MD is seeking a Sales Coordinator to support the sales process and customer service from onboarding to recurring orders. You will assist the sales team, manage POs, prepare reports, and coordinate with production on shipments.

This role requires 2+ years in manufacturing or B2B customer service, proficiency with QuickBooks, CRM, and basic Excel, plus strong communication and organizational skills.

Qualifications

• Bachelor’s degree preferred (technical or business degrees ideal).
• 2+ years in manufacturing environment (food or flavor manufacturing preferred).
• 2+ years in customer service in a B2B environment.
• Proficient in QuickBooks (Enterprise preferred) or other MRP software.
• Familiarity with CRM systems.
• Experience using MailChimp or similar marketing platforms.
• Experience or training in SQF quality regulations.

Responsibilities

• Onboard new customers using standard customer service processes.
• Manage purchase orders (receive, enter, confirm).
• Communicate PO status to customers.
• Maintain order board for timelines and updates.
• Coordinate with Production for timely processing and shipment of orders.
• Process invoices for UPS and prepaid payments.
• Field and resolve customer concerns and feedback.
• Enter leads into CRM system.
• Engage accounts to maintain relationships and support sales growth.
• Prepare and coordinate samples shipments.
• Facilitate price quotations from sales team.
• Generate monthly sales reports and presentations.
• Assist with marketing materials and trade show logistics.
• Support travel planning for Sales team and CEO.
• Greet visitors and answer phones in the front office.
• Maintain tidiness in front office and order office supplies.

Skills

Excellent communication

Conflict resolution

Organizational skills

Time management

Detail-oriented

Basic Excel

Microsoft Office

SOP documentation

Education

Bachelor's degree preferred

Tools

QuickBooks

CRM systems

MailChimp

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Tuition assistance
• Vision insurance

Job Summary:

The Sales Coordinator is responsible for the support of the sales process and the fundamental steps of customer service, from onboarding a new customer to the reoccurring order. This role assists the sales team in growing the customer base and following through on business leads. The Sales Coordinator provides departmental support, reports, and presentations. Additionally, this individual supports fellow sales team members, the front office, and special projects.

Job Functions: Sales & Marketing Support

• Onboard new customers utilizing customer service processes and procedures
• Manage (receive, accurately enter, and confirm) purchase orders (POs)
• Communicate with customers regarding the status of POs
• Maintain order board to oversee order timelines and effectively communicate updates
• Coordinate with Production for timely processing and shipment of orders
• Process invoices for UPS and prepaid credit card payments
• Field and resolve customer concerns and feedback
• Enter leads into Customer Relationship Management (CRM) system
• Engage customer accounts to maintain relationships and support sales growth
• Prepare and coordinate samples shipments to customers
• Facilitate and document price quotations as needed from sales team
• Generate monthly sales reports and presentations
• Assist with marketing materials and trade show logistics
• Support travel planning for Sales team and CEO

Office Support

• Greet visitors
• Answer phone, screen and direct calls, & sort mail as necessary
• Maintain order/tidiness in front office
• Order office supplies as needed
• Assist with corporate events

General

• Support continuous improvements to enhance processes, increase efficiency, and reduce waste
• Perform other related duties assigned by management

Job Qualifications:

Education

• Bachelor’s degree preferred (technical or business degrees is ideal)

Experience

• 2 or more years in manufacturing environment (food or flavor manufacturing preferred)
• 2 or more years in customer service in a business-to-business environment
• Proficient in QuickBooks (Enterprise preferred) or other MRP software
• Familiarity with CRM systems
• Experience using MailChimp or similar marketing campaign platforms
• Experience or training in Safe Quality Food (SQF) quality regulations

Skills

• Excellent communication skills and a focus on advocacy for customers, conflict resolution and strong interpersonal skills
• Critical thinking, organizational, and time management skills with ability to efficiently prioritize tasks, resolve issues, and meet customer requests
• Detail-oriented with ability to follow verbal, written, and standard operating procedure (SOP) instructions
• Basic Excel functions such as using formulas, performing calculations, creating reports, and using conditional formatting
• Competency in Microsoft Office suite (SharePoint platform preferred)
• Perform calculations quickly and accurately
• Conduct oneself in a professional manner
• Author SOPs and document processes
• Conduct oneself in a professional manner

Physical Requirements

• See, smell, and taste products occasionally (Note: Some products may contain allergens [milk, peanuts], alcohol, and/or sulfites.)
• Lift and carry up to 30 pounds occasionally
• Remain stationary at desk and use computer sporadically throughout workday
• Possess general vision, hearing, speech, and ideally color perception abilities
• Stand; walk; sit; reach with hands and arms; use hands to handle or feel objects, tools, or controls regularly
• Climb ladder and mobile staircase, balance, kneel, and crouch occasionally