Customer Service/Account Coordinator

Ultimate Staffing

Frederick (MD)

On-site

USD 55,000 - 68,000

Full time

14 days+

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Job summary

A leading staffing company is seeking a Customer Service/Account Coordinator for a direct hire placement with a distribution company in Frederick, MD. This full-time position involves managing customer accounts, providing outstanding service, and ensuring accurate processing of orders. Ideal candidates will possess strong interpersonal skills and a customer-centric focus, along with a high school diploma or GED.

Qualifications

Some sales or account management experience required.
Comfortable handling high volume of inbound customer requests.
Must pass a background check.

Responsibilities

Build and sustain knowledge of product offerings and pricing.
Prepare and deliver accurate quotes for industrial hardware.
Serve as the primary liaison for assigned accounts.

Skills

Interpersonal skills

Problem-solving

Time-management

Organizational abilities

Communication

Education

High school diploma or GED

Tools

Epicor Prophet 21

Job description

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This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $68,000.00/yr

Direct message the job poster from Ultimate Staffing

Business Solutions Manager, Team Lead at Ultimate Staffing

Job: Customer Service/Account Coordinator

Location: Frederick MD (in office)

Direct Hire placement for a Distribution Company

Hours: Monday-Friday 8:00am-5:00pm

Salary: $55-68K depending on experience

Responsibilities

Build and sustain in‑depth knowledge of product offerings, pricing structures, and delivery timelines
Prepare and deliver accurate, prompt quotes for industrial hardware and fasteners-including sourcing, pricing analysis, and lead‑time estimates
Accurately process and track customer purchase orders
Serve as the primary liaison for your assigned accounts, responding swiftly and accurately to inquiries and requests
Own all account‑specific matters (pricing, delivery schedules, quality concerns) and escalate as needed
Provide outstanding service and maintain regular communication with key clients

Core Competencies

Strong interpersonal skills, with a talent for problem‑solving and team collaboration
Clear, professional verbal and written communication
Ability to thrive in a fast‑paced environment, juggling multiple priorities
Friendly, upbeat demeanor with a customer‑centric focus
Highly organized and dependable-able to meet deadlines and goals consistently

Qualifications

Some sales or account management experience
Comfortable handling a high volume of inbound customer requests
Excellent time‑management and organizational abilities
High school diploma or GED required
Experience with Epicor Prophet 21 or a comparable distribution ERP preferred
Must pass a background check
This is an on‑site role at our primary office location

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Seniority level