Customer Service Account Associate - Training & Growth

T-Mobile; Kingsburg (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Annual Stock Grant

Medical/Dental/Vision Insurance

Job summary

T-Mobile is seeking an Account Associate to support customer satisfaction by resolving inquiries and managing accounts within a team. The role emphasizes root-cause analysis, service opportunities, and collections when needed, contributing to customer loyalty and revenue through strong service and account management.

Responsibilities include resolving inquiries, managing accounts, using training tools, hitting productivity standards, and maintaining a customer-focused, empathetic approach.

Qualifications

• High School Diploma/GED is required.
• 6 months customer service experience is preferred.

Responsibilities

• Resolve customer inquiries promptly to ensure effective issue resolution.
• Manage customer accounts to identify service opportunities and facilitate collections of past-due balances.
• Deliver customer service using available resources and training tools to maintain service quality.
• Complete required training to develop skills, system knowledge, and proficiency in organizational competencies.
• Meet department productivity and quality standards to support operational goals.
• Approach each customer interaction with respect and a solution-oriented mindset to foster positive experiences.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Account Management

Answering Telephones

Customer Education

Needs Identification

Problem Solving

Customer Retention

Customer Service

Empathy

Microsoft Applications

Multitasking

Troubleshooting

Education

High School Diploma/GED (Required)

6 months customer service experience (Preferred)

Tools

Operating System Concepts

Payment Collections

Payment Schedules

Job description

T-Mobile is seeking an Account Associate to support customer satisfaction by resolving inquiries and managing accounts within a team. The role emphasizes root-cause analysis, service opportunities, and collections when needed, contributing to customer loyalty and revenue through strong service and account management.

Responsibilities include resolving inquiries, managing accounts, using training tools, hitting productivity standards, and maintaining a customer-focused, empathetic approach.