Account Service Specialist — Customer Care & Collections

T-MOBILE USA, Inc.; Arthur Heights (KS); On-site; USD 41,600 - 50,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Training programs

Job summary

T-Mobile USA, Inc. is hiring an Account Associate to support customer satisfaction by resolving inquiries and managing accounts. You will identify root causes, handle service opportunities, and assist with collections when needed in a team setting.

Role emphasizes developing skills in customer service, account management, and problem solving, with training and opportunities for growth. Competitive pay and a broad benefits package accompany this position.

Qualifications

• High School Diploma or GED required.
• 6 months customer service experience preferred.
• Strong account management and problem-solving skills.

Responsibilities

• Resolve customer inquiries and concerns promptly to ensure effective issue resolution
• Manage customer accounts to identify service opportunities and collect past-due balances
• Deliver customer service using available resources and training tools to maintain service quality
• Complete required training to develop skills, system knowledge, and competencies
• Meet department productivity and quality standards to support operational goals
• Foster positive experiences with a respectful, solution-oriented approach
• Other duties as assigned by management

Skills

Account Management

Answering Telephones

Customer Education

Customer Needs Identification

Customer Problem Solving

Customer Retentions

Customer Service

Customer-Focused

Empathy

Microsoft Applications

Multitasking

Operating System Concepts

Payment Collections

Payment Schedules

Service Oriented

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring an Account Associate to support customer satisfaction by resolving inquiries and managing accounts. You will identify root causes, handle service opportunities, and assist with collections when needed in a team setting.

Role emphasizes developing skills in customer service, account management, and problem solving, with training and opportunities for growth. Competitive pay and a broad benefits package accompany this position.