Accounts & Customer Service Associate

T-Mobile; Oakland (ME); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Disability insurance

Stock grants

Transit discounts

Job summary

T-Mobile USA, Inc. is an Equal Opportunity Employer. This role supports customer satisfaction by resolving inquiries and managing accounts within a team environment. It involves identifying root causes of customer concerns, managing account activities, and facilitating collections when appropriate.

Join a company that offers competitive base pay, stock grants, 401(k) and a broad benefits package, with on-the-job training and clear paths for growth in a fast-paced, customer-focused environment.

Qualifications

• High School Diploma/GED (Required)
• 6 months customer service experience (Preferred)

Responsibilities

• Resolve customer inquiries and concerns promptly to ensure effective issue resolution
• Manage customer accounts to identify service opportunities and facilitate collections of past-due balances
• Deliver customer service using available resources and training tools to maintain service quality
• Complete required training to develop skills, system knowledge, and proficiency in organizational competencies
• Meet department productivity and quality standards to support operational goals
• Approach each customer interaction with respect and a solution-oriented mindset to foster positive experiences
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Account Management

Answering Telephones

Customer Education

Customer Needs Identification

Customer Problem Solving

Customer Retentions

Customer Service

Customer-Focused

Empathy

Multitasking

Operating System Concepts

Payment Collections

Payment Schedules

Service Oriented

Troubleshooting

Microsoft Applications

Tools

Microsoft Applications

Job description

T-Mobile USA, Inc. is an Equal Opportunity Employer. This role supports customer satisfaction by resolving inquiries and managing accounts within a team environment. It involves identifying root causes of customer concerns, managing account activities, and facilitating collections when appropriate.

Join a company that offers competitive base pay, stock grants, 401(k) and a broad benefits package, with on-the-job training and clear paths for growth in a fast-paced, customer-focused environment.