Accounts & Customer Care Specialist

T-Mobile; Springfield (MO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

401(k)

Medical, dental and vision insurance

Job summary

T-Mobile is hiring for an Account Associate role in the United States. The position focuses on resolving customer inquiries, managing accounts, and driving service quality within a team. The role emphasizes empathy, problem solving, and effective communication as core capabilities.

Account Associates receive on‑the‑job training, with a guaranteed $20/hour base pay and potential bonuses. Eligible employees may receive annual stock grants and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 6 months customer service experience preferred.
• Experience in account management and customer education is desirable.

Responsibilities

• Resolve customer inquiries and concerns promptly to ensure effective issue resolution.
• Manage customer accounts to identify service opportunities and facilitate collections of past‑due balances.
• Deliver customer service using available resources and training tools to maintain service quality.
• Complete required training to develop skills, system knowledge, and proficiency in organizational competencies.
• Meet department productivity and quality standards to support operational goals.
• Approach each customer interaction with respect and a solution‑oriented mindset to foster positive experiences.
• Also responsible for other duties/projects as assigned by business management.

Skills

Account Management

Answering Telephones

Customer Education

Customer Needs Identification

Customer Problem Solving

Customer Retentions

Customer Service

Customer-Focused

Empathy

Multitasking

Operating System Concepts

Payment Collections

Payment Schedules

Service Oriented

Troubleshooting

Legal work eligibility (18+)

Microsoft Applications

Education

High School Diploma/GED

Tools

Microsoft Applications

Job description

T-Mobile is hiring for an Account Associate role in the United States. The position focuses on resolving customer inquiries, managing accounts, and driving service quality within a team. The role emphasizes empathy, problem solving, and effective communication as core capabilities.

Account Associates receive on‑the‑job training, with a guaranteed $20/hour base pay and potential bonuses. Eligible employees may receive annual stock grants and comprehensive benefits.