Account & Customer Service Associate — Solutions & Growth

T-Mobile; Wichita (KS); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is hiring for an Account Associate role in Wichita. The position supports customer satisfaction by resolving inquiries, managing accounts, and driving collections when needed within a collaborative team.

You will develop skills in customer service, account management, and problem resolution, with on-the-job training and clear performance targets. The company emphasizes growth, internal promotions, and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service experience preferred.
• Must be legally authorized to work in the United States.

Responsibilities

• Resolve customer inquiries and concerns promptly to ensure effective issue resolution
• Manage customer accounts and collect past-due balances as needed
• Provide service using training tools to maintain quality
• Complete required training to develop skills and system knowledge
• Meet productivity and quality standards to support goals
• Interact with customers with respect and a solution-oriented mindset
• Take on additional duties as assigned by management as needed

Skills

Account Management

Answering Telephones

Customer Education

Customer Needs Identification

Customer Problem Solving

Customer Retentions

Customer Service

Customer-Focused

Empathy

Microsoft Applications

Multitasking

Operating System Concepts

Payment Collections

Payment Schedules

Service Oriented

Troubleshooting

Legal work status (US)

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for an Account Associate role in Wichita. The position supports customer satisfaction by resolving inquiries, managing accounts, and driving collections when needed within a collaborative team.

You will develop skills in customer service, account management, and problem resolution, with on-the-job training and clear performance targets. The company emphasizes growth, internal promotions, and a comprehensive benefits package.