Customer Service & Account Management Associate

T-Mobile; Oakland (ME); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Total Rewards Package

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Disability insurance

Long-term care insurance

Discounts on mobile service

Job summary

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive competitive base pay and a comprehensive compensation package, including stock grants, an employee stock purchase plan, 401(k), and access to money coaches.

This role supports customer satisfaction by resolving inquiries and managing accounts within a team environment. You will identify root causes of customer concerns, manage account activities, and facilitate collections when appropriate.

Qualifications

• High School Diploma or GED is required.

Responsibilities

• Resolve customer inquiries and concerns promptly to ensure effective issue resolution.
• Manage customer accounts to identify service opportunities and facilitate collections of past-due balances.
• Deliver customer service using available resources and training tools to maintain service quality.
• Complete required training to develop skills, system knowledge, and proficiency in organizational competencies.
• Meet department productivity and quality standards to support operational goals.
• Foster positive experiences with a solution-oriented mindset.
• Other duties/projects as assigned by business management.

Skills

Account Management

Answering Telephones

Customer Education

Customer Needs Identification

Customer Problem Solving

Customer Retentions

Customer Service

Customer-Focused

Empathy

Microsoft Applications

Multitasking

Operating System Concepts

Payment Collections

Payment Schedules

Service Oriented

Troubleshooting

18+ years of age

Authorized to work in the UnitedStates

Education

High School Diploma/GED (Required)

Tools

Microsoft Applications

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive competitive base pay and a comprehensive compensation package, including stock grants, an employee stock purchase plan, 401(k), and access to money coaches.

This role supports customer satisfaction by resolving inquiries and managing accounts within a team environment. You will identify root causes of customer concerns, manage account activities, and facilitate collections when appropriate.