Customer Service

Anytime Fitness; United States; Remote; USD 24,796 - 26,174; Part time

Benefits offered by this job

Health insurance

Gym membership discounts

401(k) with employer match

Job summary

A leading fitness organization seeks a Remote Customer Service / Member Support Representative to be the first point of contact for members. Responsibilities include responding to inquiries, assisting with memberships, and maintaining member records. Successful candidates will have strong verbal and written communication skills, organizational abilities, and a high school diploma. This fully remote role offers $18–$19/hour along with potential benefits such as health insurance and 401(k) matching.

Qualifications

• Legally authorized to work in the United States.
• 1–2 years of experience in customer service or administrative support.
• Reliable high-speed internet connection and a quiet workspace.

Responsibilities

• Respond to member inquiries in a professional manner.
• Provide information on memberships and promotions.
• Assist with digital membership applications and account updates.

Skills

Verbal communication

Written communication

Organizational skills

Customer service skills

Self-motivation

Education

High school diploma or equivalent

Tools

CRM tools

Microsoft Office

Google Workspace

Job description

Position Overview

As a Remote Customer Service / Member Support Representative for Anytime Fitness, you will be the first point of contact for members and prospective members calling, emailing or messaging us online. You’ll handle membership questions, billing or scheduling concerns, support new member sign‑ups, and provide any help members need — all from a home office.

Key Responsibilities

• Respond to inbound phone calls, emails and online inquiries from members or prospective members promptly and professionally.
• Provide information about memberships, promotions, club services, billing, scheduling and gym policies.
• Assist with processing digital membership applications, renewals, cancellations, and account updates.
• Maintain and update member records and databases in CRM or club‑management software.
• Escalate member concerns or complaints to management when needed; ensure follow‑through until resolution.
• Support overall member satisfaction and retention by providing friendly, helpful, and professional service.

Requirements

• Legally authorized to work in the United States (remote‑only USA applicants).
• High school diploma or equivalent (some postings prefer associate degree or relevant coursework).
• 1–2 years of experience in customer service, front‑desk, reception, or administrative support — remote experience helpful.
• Excellent verbal and written communication skills; professional and empathetic manner.
• Good organizational skills, ability to multitask and manage time independently.
• Comfortable with computers, CRM tools / scheduling software / database systems / Microsoft Office or Google Workspace.
• Reliable high‑speed internet connection and a quiet, dedicated workspace to work remotely.
• Self‑motivated, able to work independently, manage tasks remotely, and maintain professionalism.

Compensation & Benefits (typical / estimated)

• Hourly pay around USD $18–$19/hour (based on self‑reported data for Customer Service roles at Anytime Fitness).
• Potential benefits (depending on full‑time status): health/dental/vision insurance, gym membership (or membership discounts) at Anytime Fitness, 401(k) with employer match, paid holidays/time off — for full‑time or qualifying roles.
• Opportunity for growth into higher‑level customer success or administrative/operations roles.

Work Conditions

• Fully remote: you will work from your home office. Must have stable internet and quiet workspace.
• Typical business‑hours schedule, possibly with some flexibility depending on club locations or time zones.
• Communication with colleagues and management via phone, video calls, email, and internal messaging systems.