Membership Experience Specialist

Workout Anytime Franchising Systems, LLC; Lithonia (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Training & development

Performance bonuses

Health and wellness benefits

Free gym membership

Job summary

Workout Anytime Franchising Systems, LLC is seeking a Membership Experience Specialist to warmly greet members and guests, direct them as they arrive, and maintain a smooth front-desk flow. You’ll be the first point of contact, ensuring safety, cleanliness, and a welcoming atmosphere that reflects the gym’s values.

Your role includes checking in members, registering guests, giving brief tours of the facility, and answering questions about membership options.

Qualifications

• No degree or prior experience required.
• Passion for health and wellness.

Responsibilities

• Enthusiastically greets each member and guest promptly.
• Personally checks each member into the gym using the proper check-in procedures.
• Register all guests in the gym using proper registration procedures.
• Provides new guests with a tour of the gym and helps answer questions about current membership options.

Skills

Customer service

Communication

Dependable

Job description

Position Overview

The Membership Experience Specialist will greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. They will also be responsible for driving the customer experience, engagement, and retention for the location.

Benefits

• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Training & development

We Offer

• Performance bonuses and incentive programs for meeting membership or service goals
• Health and wellness benefits (medical, dental, vision)
• Employee discounts on retail, supplements, and fitness classes
• Flexible scheduling to fit school, fitness, or personal commitments
• Paid training and development in customer service, fitness operations, and sales
• Career growth opportunities in personal training, sales, or management roles
• Free or discounted gym membership (extendable to family/friends)
• Team recognition, contests, and rewards for top performance

Responsibilities

• Enthusiastically greets each member and guest promptly
• Personally checks each member into the gym using the proper check-in procedures
• Register all guests in the gym using proper registration procedures
• Provides new guests with a tour of the gym and helps answer questions about current membership options

What You’ll Need to Succeed:

• No degree or previous experience is required.
• Dependable with a passion for health and wellness.

About Workout Anytime

Workout Anytime is a 24-hour, seven-day-a-week fitness concept formed to provide members with first-class fitness facilities at the lowest cost possible while offering exciting career opportunities for its employees.

• Positive & Supportive Environment: We've built a strong team culture where health, wellness, and mutual support are a top priority for everyone, not just our members.
• Professional Growth: We invest in our employees' careers by offering opportunities for continuing education and new certifications, helping you stay current with the latest fitness trends.
• Exclusive Discounts: As part of the team, you'll receive special pricing on supplements, gym apparel, and in-facility services like massages and physical therapy.

Hiring Process

A human will review your resume within 24 hours, and your first interview will be scheduled in 48 hours.