Customer Service Representative Full Time 3040 Hours Per Week

NB Fitness Club; Boston (MA); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Free gym membership

Discount on club services

Flexible schedule

Résumé du poste

NB Fitness Club LLC is seeking a friendly, dedicated front desk associate to join our Massachusetts club. You will greet members, handle check-ins, process simple billing, and share information about services with a positive, professional demeanor.

This role requires availability for opening, mid-day, and closing shifts Monday through Friday, plus weekend coverage when needed. You will work on our club systems, support member needs, and contribute to the welcoming atmosphere that defines our gym.

Qualifications

• 1–2 years of customer service in a member-facing role.
• Team player with a positive, creative mindset.
• Excellent communication and listening skills.
• Ability to multitask and handle multiple screens.
• Experience with computer systems and club software.
• AED/CPR certification preferred.

Responsabilités

• Greet members with a smile and positive attitude.
• Check in members and handle routine billing tasks.
• Assist with member inquiries about services and pricing.
• Maintain a clean, organized front desk.
• Navigate the membership database and club systems.
• Communicate promotions and services to members.

Connaissances

Customer service

Communication

Multitasking

Teamwork

Computer skills

AED/CPR

Description du poste

We are looking for enthusiastic customer service oriented people, with a passion for fitness, to add to our front desk team. We pride ourselves on the legendary service we provide to our members and guests, and our front desk associates play an integral role in creating the first impression of who we are to anyone walking through our doors.

All applicants MUST be available for a flexible schedule of opening shifts, mid-day shifts, and closing shifts Monday through Friday, as well as weekends when needed.

Job Duties:

• Greet members with a smile and positive attitude
• Adhere to all First Fitness Management policies and procedures including, but not limited to timeliness, codes of conduct, uniforms and timekeeping
• Efficiently check in and handle routine member service tasks using the club systems such as (but not limited to) updating credit cards and member billing information
• Navigate basic questions about membership, services and billing inquiries.
• Provide a clean and organized front desk
• Become proficient in the use of our membership database and any other computer programs required to meet the business needs of the customer
• Provide high levels of customer service and attentiveness to member needs
• Be responsive to member feedback and complaints and escalating issues to club management team as necessary
• Perform point of sale transactions
• Effectively communicating new promotions and services at point of contact, so that the member gets the most out of their gym membership

Skills, Experience & Education:

• 1-2 years prior customer service experience in a member-facing role.
• Team player who approaches challenges in a creative and positive manner.
• Excellent communicator- good listening and oral skills
• Ability to execute multiple tasks at once
• Experience working with computer systems and navigating through work screens.
• Physical demands include ability to walk through all areas of clubs, climbing stairs (where applicable), standing behind the front desk, and bending and lifting (e.g., picking up towels, restacking of weights, moving of equipment as necessary).
• AED/CPR Certified (preferred).

Job Type: Full-time

Pay: Hourly rate

Benefits:

• Benefits available
• Free health club membership
• Discount on club services

Schedule:

• Monday to Friday
• Weekend availability as needed

Experience:

• Customer Service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

No