Application Specialist - Cutting Tools

GUHRING INC; Town of Brookfield (WI); On-site; USD 55,000 - 85,000; Full time

Job summary

Guhring Inc in Brookfield, WI seeks a technical tool support specialist to assist customers and employees with cutting tool applications. You will work with management, sales, customer service and marketing on various technical projects.

A high school diploma with machining experience is required; a Bachelor's or Associate in manufacturing is preferred. Expect to read blueprints, recommend tooling speeds/feeds, and coordinate with SAP for orders and quotes.

Qualifications

• Must have strong machining knowledge and practices.
• Ability to interpret machining information from customers and provide solutions.
• Read blueprints and visualize complex geometries and setups.

Responsibilities

• Provide technical cutting tool support to customers and Guhring staff over phone and email.
• Learn SAP and assist with basic customer service duties and quotes as needed.
• Assist Product Managers with new product inductions based on feedback.

Skills

Machining knowledge

Blueprint reading

Machining parameters

Communication skills

Customer service

Travel flexibility

MS Office proficiency

Excel & PowerPoint

SAP experience

Education

High school diploma + 5 years machining experience

Bachelor's or Associate in manufacturing/machining

Tools

SAP

Excel

PowerPoint

Job description

About the Organization Guhring is a world-class manufacturer of round shank cutting tools for the metalworking industry, also a provider of top-quality coating, reconditioning, and tool management services. More than a century of expertise in cutting tool manufacturing, combined with powerful R&D resources, place Guhring at the forefront of technical innovations in cutting tools.

Full-Time/Part-Time Full-Time

Shift Days

Description

SUMMARY OF POSITION:

Under the direction of the VP of Product Management & Business Development, this position is an extension of the sales team and is responsible for providing technical cutting tool support to customers and Guhring employees. This position also works closely with management, sales, customer service, and marketing on various projects where technical assistance is needed.

PRINCIPAL RESPONSIBLITIES:

• Become an expert with regards to Guhring's complete line of cutting tools and how to apply them.
• Become an expert with respect to Guhring's competition in order to recommend the proper competitive tooling from Guhring's offering.
• Acquire and provide market feedback on competitive products.
• Provide technical support to end users, distributors, the Guhring sales team/employees with regards to the application of cutting tools. Support is primarily provided over the phone and through email, but can also include web blogs, online chat, etc.
• Help customers diagnose and troubleshoot application issues and coordinate solutions with the outside sales force.
• Assist the marketing department by offering technical expertise for the design of product literature, website information, training materials, etc.
• Assist with customer and employee technical training.
• Assist Product Managers in a technical capacity with new product inductions and help to identify new product needs based on feedback from customers and our sales team.
• Learn SAP and assist with basic customer service duties when needed from time to time (order entry, quotations, etc.).
• Process RFQ's and provide customer quotations.
• Communicate with the technical experts at Guhring KG (Germany) in order to provide solutions for difficult applications.
• Make occasional on-site customer visits when needed to help support end user activity.
• Help coordinate customer tool testing with the sales team on the machine in the test lab.

EDUCATION:

A high school diploma with at least five years related experience in the machining trades is required. A bachelor's degree or associates degree related to manufacturing/machining trades is preferred.

SKILLS/EXPERIENCE:

• Must have in-depth knowledge and understanding of machining principles and practices.
• Must have the ability to understand and process machining application information through communications with customers and offer applied cutting tool solutions.
• Must be able to read blueprints and visualize complex part geometries and machining setups.
• Must be able to offer speed & feed recommendations using basic machining formulas.
• Must possess excellent communication skills, both verbal and written.
• Must have a genuine desire to help people and provide the highest level of customer service.
• May be required to travel out of the office from time to time to offer on-site customer training and application assistance, work trade shows, etc.
• Must have experience with basic Microsoft Office programs (Outlook, Word, Excel, PowerPoint).
• Advanced skills in Excel and PowerPoint is a plus.
• Experience with SAP is a plus.

Location Brookfield

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.