Customer Service

Level One Personnel; Rockville (MD); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health Benefit Coverage following 60 days

401k After 1 Year

1 Week Sick accrued

Job summary

Level One Personnel is seeking a full-time Customer Support representative in Rockville, MD. The role involves interacting with customers via various channels to provide product information and support. Responsibilities include entering orders, resolving complaints, and maintaining customer records. Qualifications require a high school diploma and experience in customer service, alongside excellent communication skills. Benefits include health coverage after 60 days, a 401k after a year, and paid sick leave.

Qualifications

• Ability to pass a drug and background check.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records.

Skills

Customer service experience

Excellent communication skills

Proficient computer skills

Active listening

Service-oriented

Education

High School Diploma or equivalent

Job description

Customer Support

Location: Rockville, MD

Type: Long-term Contract, no end date.

Pay: $20

Hours: Full-Time.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Requirements

• High School Diploma or equivalent
• Ability to pass a drug and background check.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software

Benefits Information

• Eligible for Health Benefit Coverage following 60 days of employment
• 401k After 1 Year.
• 1 Week Sick accrued

Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.