Call Center Representative

Nonprofit Healthcare Management; Rockville (MD); On-site; USD 36,000 - 39,000; Full time

Job summary

Nonprofit Healthcare Management is seeking a customer service focused team member to assist members with benefits and healthcare questions. You’ll handle calls and emails, answer benefits and eligibility questions, help resolve claims issues, and deliver a positive experience each day.

This onsite role in Rockville, MD is full-time (Monday–Friday) with a pay rate of $26–$28 per hour. A drug screen is required. The ideal candidate has call center experience and strong communication skills.

Qualifications

• 1+ year of previous call center experience.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using Microsoft Office and computer systems.
• Typing speed of 40+ WPM.
• High school diploma or equivalent.

Responsibilities

• Answer customer questions regarding benefits, claims, eligibility, and payments.
• Provide friendly, professional support via phone, email, and written communication.
• Research and resolve customer concerns with empathy and accuracy.
• Document interactions and maintain accurate records.
• Assist with enrollment updates and administrative support tasks.
• Collaborate with internal teams and vendors to resolve issues efficiently.

Skills

Call center experience

Communication

Problem solving

Multitasking

MS Office

Typing 40+ WPM

Punctuality

Education

High school diploma or equivalent

Job description

Job Description

Overview:

Are you passionate about helping people and providing outstanding customer service? We’re building a compassionate, responsive, and detail-oriented team to serve as a trusted resource for members navigating their benefits and healthcare questions. In this role, you’ll assist customers over the phone and email, answer benefit and eligibility questions, help resolve claims issues, and deliver a positive customer experience every day.

Responsibilities:

• Answer customer questions regarding benefits, claims, eligibility, and payments
• Provide friendly, professional support via phone, email, and written communication
• Research and resolve customer concerns with empathy and accuracy
• Document interactions and maintain accurate records
• Assist with enrollment updates and administrative support tasks
• Collaborate with internal teams and vendors to resolve issues efficiently

Requirements:

• 1+ year of previous call center experience
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Comfortable using Microsoft Office and computer systems
• Punctuality and reliability
• Typing speed of 40+ WPM
• High school diploma or equivalent

Why Join Us?

• Meaningful work helping customers every day
• Stable organization with growth opportunities
• Opportunity to build valuable customer service and healthcare administration experience
• If you enjoy helping others, staying organized, and creating positive customer experiences, we’d love to hear from you!

Onsite in Rockville, MD

Full-Time, Monday - Friday

$26-28/hr

Drug Screening Required (Will screen for Marijuana)