Customer Service Representative (Travel Industry)

Hjbtravels; Boise (ID); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options

Growth opportunities

Collaborative team environment

Job summary

A prominent travel company is looking for a Customer Service Representative in Boise, Idaho. In this role, you will support clients with travel-related inquiries and ensure they have a positive experience throughout the booking process. The ideal candidate should have strong communication skills and a solution-focused attitude. We offer training, flexible work options, and growth opportunities within the travel industry. Join our supportive team dedicated to excellent customer service.

Qualifications

• Strong communication and interpersonal skills are essential.
• Customer service experience is preferred but not required.
• Ability to work independently and manage time effectively is a must.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning and reservations.
• Maintain clear and professional communication with clients.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Time management

Detail-oriented

Positive attitude

Job description

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed

Qualifications:

• Strong communication and interpersonal skills
• Customer service experience preferred (not required)
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online systems
• Detail-oriented with a positive, solution-focused attitude
• Interest in the travel industry is a plus

What We Offer:

• Training and ongoing support
• Flexible work options (part or full time)
• Growth opportunities within the travel industry
• Supportive and collaborative team environment