Customer Service

State Farm Insurance Companies; Nashville (TN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Growth opportunities

Job summary

State Farm Agency in Nashville, TN seeks a Customer Service Representative to deliver friendly, accurate assistance to clients and support insurance inquiries, policy changes, billing, and claims.

The role emphasizes needs-based service, teamwork, and licensing; starting salary is $40,000 with potential increases for sales experience and licensed status, plus health and life insurance benefits.

Qualifications

• Sales experience preferred
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Responsibilities

• Answer phones and greet clients
• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options

Skills

Sales experience

Excellent communication

Self-motivated

Detail oriented

Proactive problem solving

Teamwork

Needs assessment interviews

Customer relations

Job description

Michael Davis - State Farm Agency, located in Nashville, TN is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

• Answer phones and greet clients


• Establish customer relationships and follow up with customers, as needed


• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification


• Use a customer-focused, needs-based review process to educate customers about insurance options

You will receive:

• Starting base salary $40,000 (increased base pay with sales experience and insurance license)


• Health insurance compensation


• Life insurance


• Growth potential/Opportunity for advancement within my office

Requirements:

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred


• Excellent communication skills - written, verbal and listening


• Self‑motivated


• Detail oriented


• Proactive in problem solving


• Ability to work in a team environment


• Ability to assess customer needs and conduct effective interviews


• Ability to effectively relate to a customer


• Property Casualty license (must be able to obtain)


• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.