Sr. Inside Sales Representative (2467)

VSE Aviation; Town of Florida (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

VSE Aviation in Doral, FL is seeking a Sr Inside Sales Representative to establish and maintain direct customer contact, drive sales growth, and support the sales team goals. You will own customer relationships, coordinate with product line managers on pricing, and track customer data and opportunities.

The role emphasizes building new and existing business, providing excellent after-sales service, and expanding industry knowledge through workshops and publications.

Qualifications

• The role requires a Bachelor’s degree or 3 years of relevant work experience in lieu of a degree.
• 4+ years of relevant/technical work experience in sales or aviation is preferred.
• Excellent time management and ability to manage multiple priorities.
• Strong written and verbal communication with customers and internal teams.

Responsibilities

• Answer and prepare communications for quotes, orders, and customer requests.
• Review and process orders, ensuring customer requirements are met.
• Maintain customer experience and KPIs, and provide after-sales support.
• Identify potential customers through networking, cold-calling, and email.
• Coordinate with departments to meet plans and assist customer requirements.
• Prepare daily/weekly reports and territory analyses for management.

Skills

Customer relations

Communication

MS Office

Time management

Sales negotiation

Independent work

Team collaboration

PowerBI

Education

Bachelor's degree in relevant field

3+ years in lieu of degree

Tools

Quantum Control ERP

Job description

Job DetailsJob Location: Doral, FL 33122Position Type: Full TimeJob Shift: 1st ShiftJob Category: Non DOT - Safety Sensitive PositionSUMMARY: The Sr. Inside Sales Representative is responsible for establishing and maintaining open and direct contact with customers for the purpose of executing sales and supporting the sales team goals and growth initiatives. Owns customer relationships, works with product line managers and department managers for pricing initiatives and coordinates, tracks, and reports customer data, trends, and sales opportunities. Owns setting up sales pipelines to determine the effectiveness of personal sales strategies, keeping abreast of the latest industry trends, and providing excellent after-sales service to retain customers. This role is also responsible for developing business with existing customers and new customers.

DUTIES & RESPONSIBILITIES:

• Answer and prepare communications for quotes, orders, and other customer requests.
• Review and process orders, ensuring all customer requirements are met.
• Responsible for customer experience and KPI's.
• Follow up on actionable items and tracks requirements to ensure completion through processes.
• Resolve customer complaints in a timely and professional manner to maintain customer loyalty.
• Identify potential customers through networking initiatives, cold-calling, and email communications.
• Research competitors' products, pricing, and product success to determine customer preferences.
• Coordinate with other departments to meet plans and assist with customer requirements.
• Keep management informed by preparing results, such as daily call reports, weekly work plans, monthly and annual territory analyses.
• Provide support and training for less experienced Sales Representatives as needed.
• Support department manager in day-to-day tasks.
• Expand industry knowledge by attending educational workshops and reading professional publications.
• Other duties as assigned or required.

QualificationsMINIMUM REQUIREMENTS:

• Bachelor's degree in relevant field.
• OR an additional 3 years of specific work experience in lieu of degree.
• 4 years of relevant/technical work experience
• Excellent time management skills with ability to organize and manage multiple and competing priorities.
• Ability to work independently with little to no supervision.
• Proficient using various software, applications, and programs, including Microsoft Office program (Excel, PowerPoint, and Word.)
• Reputable communicator through oral and written skills with customers, peers, and management.
• Ability to work independently or with others in a collaborative team environment.
• Ability to build effective working relationships with co-workers and customers.
• Ability to read and write at a proficient level.

PREFERRED REQUIREMENTS:

• 6+ years of experience in the sales, customer service, and/or aviation industry.
• Quantum Control ERP experience or related aviation information system experience.
• Experience with U.S. Export Rules and regulations.
• Technical knowledge of aircraft components preferably touching on MROs, aviation distribution or similar environments.
• PowerBI experience.

OTHER:

• The selected applicant will be subject to a background check and drug testing.