Customer Service

Express Employment Professionals - Cincinnati East; Cary (IL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision/Eyewear plan

IL Paid Leave Hours

401k

Life insurance

Prescription drug reimbursement

Referral bonuses

Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative in Cary, IL. The role handles daily customer interactions, order processing, and account inquiries with a focus on accuracy and service quality.

The position offers a stable schedule (Mon-Fri, 8:30 AM-5:00 PM) and a pay rate of $21.00-$25.00 per hour, evaluated for conversion to permanent employment. Excellent detail orientation and ERP familiarity are valued in this fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Two or more years of customer service experience preferred.
• Proficiency with Microsoft Office Suite and general computer applications.
• Strong verbal and written communication skills with excellent attention to detail.
• Experience with ERP systems, order processing, manufacturing, or industrial environments is preferred.

Responsibilities

• Process customer orders, quotes, returns, and related transactions accurately and efficiently.
• Respond to customer inquiries and resolve issues professionally while maintaining a high level of customer satisfaction.
• Coordinate with customers and internal departments to ensure timely order fulfillment and accurate communication.
• Perform customer verification processes and maintain accurate account and transaction records.
• Escalate complex customer concerns when necessary and support individual and team performance goals.

Skills

customer service experience

verbal & written communication

attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

ERP systems

Job description

Job Title: Customer Service Representative

City and State: Cary, IL

Pay Rate: $21.00-$25.00/hour

Schedule/Shift: Monday-Friday, 8:30 AM-5:00 PM

Employment Type: Evaluation-to-Hire

Summary

We are seeking a customer-focused Customer Service Representative to support daily customer interactions, order processing, and account inquiries. This role is responsible for ensuring accurate order entry, resolving customer concerns, and coordinating with internal departments to provide exceptional service. The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Process customer orders, quotes, returns, and related transactions accurately and efficiently.
• Respond to customer inquiries and resolve issues professionally while maintaining a high level of customer satisfaction.
• Coordinate with customers and internal departments to ensure timely order fulfillment and accurate communication.
• Perform customer verification processes and maintain accurate account and transaction records.
• Escalate complex customer concerns when necessary and support individual and team performance goals.

Qualifications

• High school diploma or equivalent required.
• Two or more years of customer service experience preferred.
• Proficiency with Microsoft Office Suite and general computer applications.
• Strong verbal and written communication skills with excellent attention to detail.
• Experience with ERP systems, order processing, manufacturing, or industrial environments is preferred.

Benefits

• Medical Plan
• Dental Plan
• Vision/Eyewear plan
• IL Paid Leave Hours
• 401k
• Life insurance
• Prescription drug reimbursement
• Short-term disability
• Referral bonuses

About Express Employment Professionals:

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