Front Desk

Express Employment Professionals - Cincinnati East; Lombard (IL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision/Eyewear plan

IL Paid Leave Hours

401k

Life insurance

Prescription drug reimbursement

Short-term disability

Referral bonuses

Job summary

Express Employment Professionals in Elgin, IL is seeking a professional Front Desk / Customer Service Representative to support daily office operations. You will be the first point of contact for visitors and callers, handling administrative tasks, scheduling, and ERP system support for estimates and pricing.

You will manage phone calls, greet guests, schedule appointments, assist with AMS ERP-based estimates, and review purchase orders with attention to detail.

Qualifications

• Previous front desk, receptionist, or customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to learn and navigate ERP systems, including AMS.
• Experience reading and understanding purchase orders (POs).
• Strong organizational skills with excellent attention to detail.

Responsibilities

• Answer and manage inbound and outbound phone calls professionally.
• Greet incoming guests and direct them to the appropriate person or department.
• Schedule appointments and maintain accurate calendar information.
• Assist with estimates and pricing utilizing the AMS ERP system.
• Review and process purchase orders (POs) with attention to detail.

Skills

Communication skills

Customer service

ERP navigation

PO reading

Attention to detail

Front desk experience

Tools

AMS ERP

Job description

Job Title

Front Desk / Customer Service Representative

City and State

Elgin, IL

Pay Rate

$22.00 - $23.00/hour

Schedule/Shift

Monday-Friday, 8:00 AM - 4:30 PM

Employment Type

Evaluation-to-Hire

Summary

Seeking a professional and customer-focused Front Desk / Customer Service Representative to support daily office operations. This role serves as the first point of contact for visitors and callers while providing administrative support, appointment scheduling, and ERP system support for estimates and pricing.

Responsibilities

• Answer and manage inbound and outbound phone calls professionally.
• Greet incoming guests and direct them to the appropriate person or department.
• Schedule appointments and maintain accurate calendar information.
• Assist with estimates and pricing utilizing the AMS ERP system.
• Review and process purchase orders (POs) with attention to detail.

Qualifications

• Previous front desk, receptionist, or customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to learn and navigate ERP systems, including AMS.
• Experience reading and understanding purchase orders (POs).
• Strong organizational skills with excellent attention to detail.

Benefits

• Medical Plan
• Dental Plan
• Vision/Eyewear plan
• IL Paid Leave Hours
• 401k
• Life insurance
• Prescription drug reimbursement
• Short-term disability
• Referral bonuses

About Express Employment Professionals

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