Customer Service

Kelly; Long Beach (CA); On-site; USD 2,755,000 - 3,857,000; Full time

Benefits offered by this job

Retirement savings plan

Service bonus

Holiday pay (up to 8 days)

Transit spending account

Paid sick leave

Job summary

Kelly in Long Beach, CA is hiring a Customer Service Representative (CSR) to serve as the main contact at the Long Beach branch. You will support customers and dealers with order processing, product information, delivery coordination, and day-to-day customer service needs.

Key duties include order processing, shipment tracking, cross-functional coordination, and providing product/technical information. Strong communication and data-entry skills are essential.

Qualifications

• 1–2 years of customer service or related work experience preferred.
• Strong verbal and written communication skills with a friendly, positive attitude.
• Comfortable with data entry, email, and basic computer systems.
• Ability to perform basic calculations accurately.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Order Support: Take and process orders by phone, email, and in person; review dealer requests and acknowledgments.
• Fulfillment Tracking: Monitor shipment schedules and help ensure on-time deliveries; expedite when necessary.
• Team Coordination: Work with outside sales, inside sales, credit, delivery, and production teams.
• Customer Assistance: Answer product and technical questions and prepare basic price quotes for the sales team.
• Administrative Support: Process returns, manage customer credits, and enter order specs accurately.
• Provide friendly, professional service while maintaining strong relationships with customers and internal teams.

Skills

Customer service

Data entry

Communication

Math

Organization

Tools

Email

Job description

Customer Service Representative (CSR)

Location: Long Beach, CA

Pay: $24/hour

Schedule: Monday-Friday | 7:00 AM-3:30 PM

We are seeking a Customer Service Representative (CSR) to serve as the main point of contact at our Long Beach branch. This position supports customers and dealers with order processing, product information, delivery coordination, and day-to-day customer service needs.

Key Responsibilities

• Order Support: Take and process orders by phone, email, and in person. Review dealer requests and order acknowledgments.
• Fulfillment Tracking: Monitor shipment schedules and help ensure deliveries are completed on time. Expedite orders when necessary.
• Team Coordination: Work closely with outside sales, inside sales, credit, delivery, and production teams.
• Customer Assistance: Answer product and technical questions and prepare basic price quotes for the sales team.
• Administrative Support: Process returns, manage customer credits, and enter order specifications accurately into the computer system.
• Provide friendly, professional service while maintaining strong relationships with customers and internal teams.

Qualifications

• Experience: 1-2 years of customer service or related work experience preferred.
• Communication: Strong verbal and written communication skills with a friendly, positive attitude.
• Computer Skills: Comfortable with data entry, email, and basic computer systems.
• Math Skills: Ability to perform basic calculations accurately.
• Organization: Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.