Customer Service Representative

Palmer-Donavin; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

ESOP

Weekly pay

112 Hours PTO in first year

401(k) employer match

Employee discounts

Medical, dental, and vision coverage

Life & Disability Insurance

Parental leave

Wellness program

Safety bonus

Ongoing training and development

Job summary

Palmer-Donavin in Raleigh, NC is seeking a Customer Service Representative to be the main contact for product information, pricing questions, orders, and issue resolution within a busy B2B environment.

You will work with sales, operations, and purchasing to ensure accurate orders, timely fulfillment, and excellent customer satisfaction while developing product knowledge and supporting sales growth.

This full-time role offers employee ownership, comprehensive benefits, and training opportunities.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• 1+ years of customer service, inside sales, order processing, or related experience preferred.
• Strong verbal and written communication, customer service, and problem-solving skills.
• Proficiency with Microsoft Office applications; experience with ERP/CRM/order entry systems preferred.

Responsibilities

• Respond to customer inquiries regarding products, pricing, inventory, order status, delivery schedules, and services.
• Process customer orders, quotes, returns, and related transactions accurately and timely.
• Research and resolve customer concerns, order discrepancies, service issues, and product questions with timely follow-up.

Skills

Verbal and written communication

Problem-solving

Microsoft Office proficiency

ERP/CRM/order entry experience

Education

High School Diploma or GED

Associate degree (Business/Communications/Customer Service)

Tools

ERP software

CRM systems

Microsoft Office

Job description

Customer Service Representative# Customer Service RepresentativeRaleigh, NC 27609## OverviewPosition TypeFull TimeJob ShiftDayTravel PercentageNoneCategoryCustomer Service## Description**Position Overview:**The Customer Service Representative is responsible for providing exceptional service and support to customers in a business-to-business environment. This position serves as a primary point of contact for customer inquiries, order processing, product information, pricing requests, and issue resolution while supporting customer satisfaction and company growth.The Customer Service Representative works closely with customers, sales teams, operations personnel, and other internal departments to ensure orders are processed accurately, customer concerns are resolved promptly, and service expectations are consistently met. This position requires strong communication, organization, problem-solving, and customer service skills, along with the ability to manage multiple priorities in a fast-paced environment.**Key Responsibilities:*** Respond to customer inquiries regarding products, pricing, inventory availability, order status, delivery schedules, and company services.* Process customer orders, quotes, returns, and related transactions accurately and in a timely manner.* Research and resolve customer concerns, order discrepancies, service issues, and product-related questions while providing timely follow-up.* Maintain accurate customer records, order documentation, and history of communication within company systems.* Coordinate with sales, purchasing, warehouse, and operations teams to ensure timely order fulfillment and customer satisfaction.* Communicate order confirmations, updates, delays, backorders, and other service-related information to customers.* Develop product knowledge and stay informed on company products, services, policies, and industry trends.* Support sales growth by identifying customer needs, recommending products, and assisting with up-selling opportunities when appropriate.* Gather and communicate customer feedback, service concerns, and product suggestions to management and other departments.* Support departmental projects, training initiatives, and other customer service responsibilities as assigned.## Qualifications**Qualifications:*** High School Diploma or GED required; Associate degree in Business, Communications, Customer Service, or a related field preferred.* 1 or more years of customer service, inside sales, order processing, account support, or related experience preferred.* Strong verbal and written communication, customer service, and problem-solving skills.* Proficiency with Microsoft Office applications, including Excel, Word, and Outlook. Experience with ERP, CRM, order entry, or customer service systems preferred.**Requirements:*** Signed confidentiality agreement (completed during onboarding)**Benefits:**Our employee owners enjoy many benefits, such as:* Company performance bonuses* Overtime & weekly pay* Employee Stock Ownership Plan (ESOP)* Up to 112 Hours of PTO in first year* 401(k) retirement plan with company matching* Employee discounts on wide range of home building materials* Medical, dental, and vision coverage* Life & Disability Insurance* Parental leave* Wellness program* Safety bonus for applicable positions* Ongoing training and development* And much more!