Customer Service

Express Employment Professionals - Cincinnati East; Framingham (MA); On-site; USD 28,000 - 32,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is assisting a client in Framingham, MA to hire a Customer Service Representative for a full-time role from 8:30am to 5:00pm. The position offers $20-$23 per hour depending on experience and includes customer support, quotes, and general office tasks.

Ideal candidates have prior customer service or office experience, strong communication and organizational skills, and the ability to multitask.

Qualifications

• Prior customer service or office experience preferred.
• Strong communication and organizational skills.
• Ability to multitask effectively.
• Basic computer skills; familiarity with email and office software.
• Motivated, willing to learn, and able to work well with others.
• Industry experience in printing, mailing, or embroidery is a plus, but not required.

Responsibilities

• Handle incoming calls from new and existing customers.
• Generate quotes and follow up with customers regarding quotes and orders.
• Assist with general office and administrative tasks.
• Provide friendly, professional customer support and help ensure smooth daily operations.

Skills

Customer service

Communication

Multitasking

Office software

Job description

Our client, a full-service printing company, is looking for a Customer Service Representative to join their growing team in Framingham!

Schedule: Full-time - 8:30am-5:00pm
Pay: $20–$23/hour (Depending on Experience)

Responsibilities of the Customer Service Representative:

• Handle incoming calls from new and existing customers

• Generate quotes and follow up with customers regarding quotes and orders

• Assist with general office and administrative tasks

• Provide friendly, professional customer support and help ensure smooth daily operations

Qualifications and Experience of the Customer Service Representative:

• Prior customer service or office experience preferred

• Strong communication and organizational skills

• Ability to multitask effectively

• Basic computer skills; familiarity with email and office software

• Motivated, willing to learn, and able to work well with others

• Industry experience in printing, mailing, or embroidery is a plus, but not required