Customer Care Representative

Ultimate Staffing; Irvine (CA); On-site; USD 27,276 - 38,848; Full time

Job summary

A leading company in the automotive industry is looking for motivated Customer Care Representatives in Irvine, CA. This entry-level position offers a chance to learn and grow in a fast-paced environment, handling customer inquiries and resolving issues while being a part of a large corporate culture. The training provided will equip you with essential skills in customer service and effective communication.

Qualifications

• Entry-level role with no automotive experience required.
• Prior work communicating with customers preferred.
• Basic office skills and organization necessary.

Responsibilities

• Communicate via phone/email with automotive dealerships and vehicle owners.
• Document customer inquiries in Customer Relationship Management (CRM) system.
• Research customer service programs and provide support.

Skills

Critical thinking

Problem-solving

Time management

Successful organization

Proficiency in MS Office Suite

Typing speed of 65+WPM

Tools

MS Office

Job description

This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $24.00/hr

Direct message the job poster from Ultimate Staffing

A Large Auto Manufacturer in Irvine, CA is seeking Customer Care Representatives that can start ASAP.

Pay: 24/hr

Fully Onsite in Irvine, CA.

This position is a valuable opportunity to gain introductory experience working within a large corporate culture. Successful candidates will be trained to utilize company databases and software to research consumer inquiries. Additionally, candidates will gain practical experience communicating effectively and professionally with customers and affiliate businesses to investigate, analyze, and resolve complex problems. Automotive experience is not required.

Job Responsibilities:

• Communicate via phone and email directly with automotive dealerships, vehicle owners, and third-parties in order to understand, investigate and respond to customer concerns
• Document all correspondence and actions taken regarding specific customer inquiries in Customer Relationship Management (CRM) database (e.g. inbound/outbound calls or emails, check requests, vehicle transport requests, vehicle repurchases/replacements, etc.)
• Research applicable warranties, policies, customer service programs, and laws to provide customer support in compliance with company policies while achieving the highest level of customer satisfaction
• Collaborate with peers and management within the Consumer Affairs Department to ensure goals are met and projects are completed on-time

Necessary Skills and Experience:

• Critical thinking and problem-solving
• Time management and successful organization
• Proficiency in MS Office Suite, with emphasis on Office and Excel
• Typing speed of 65+WPM
• Prior work experience directly communicating with customers or working in an office environment preferred but, not necessary
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Motor Vehicle Manufacturing

Referrals increase your chances of interviewing at Ultimate Staffing by 2x

Get notified about new Customer Care Representative jobs in Irvine, CA.

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Mission Viejo, CA $30,000.00-$70,000.00 2 years ago

Work At Home Customer Care Agent (Full-Time)

Work At Home Customer Care Agent (Full-Time)

Customer Service Representative II (M-F, 7am-3:30pm)

Diamond Bar, CA $23.58-$31.24 10 hours ago

Customer Service Representative - State Farm Agent Team Member

Westminster, CA $48,000.00-$60,000.00 8 months ago

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Whittier, CA $60,000.00-$80,000.00 7 months ago

Santa Ana, CA $40,000.00-$48,000.00 1 week ago

Work-From-Home Customer Service Representative (Full-Time)

Santa Ana, CA $40,000.00-$48,000.00 1 week ago

Work-From-Home Customer Service Representative (Full-Time)

Full-Time Remote Customer Service Representative (Manitoba)

Newport Beach, CA $22.00-$24.00 1 week ago

Customer Service Representative II (M-F, 6:30am-3pm)

Diamond Bar, CA $23.58-$31.24 10 hours ago

Work-at-Home Customer Service Representative Job Openings (Full-Time)

Work-From-Home Customer Service Representative (Full-Time)

Guest Experience Specialist - Front Desk

Future Opening: Customer Service Representative - State Farm Agent Team Member

Irvine, CA $35,000.00-$45,000.00 2 years ago

Full-Time Remote Customer Service Representative (Manitoba)

Customer Service Representative - Irvine, CA

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.