Customer Service

ACC Premiere, LLC.; Austin (TX); Remote; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Equipment provided

Paid training

Job summary

ACC Premiere, LLC is seeking a Remote Customer Service Representative to support clients in English and Spanish. The role emphasizes handling inquiries, resolving issues, and upselling where appropriate.

Training is provided, and equipment is supplied to ensure smooth onboarding. The position requires at least 2 years in a call center or similar customer service environment, with experience in luxury brands or home appliances benefiting applicants.

Qualifications

• Minimum of 2 years customer service experience in a call center environment.
• Experience supporting luxury brand products and services.
• Excellent written and verbal communication skills both English and Spanish.
• Experience with diagnosing and troubleshooting consumer products is a plus.

Responsibilities

• Handle customer inquiries and complaints promptly and professionally.
• Maximize sales opportunities through upselling and cross-selling.
• Document and update customer records based on interactions.
• Maintain and reference a knowledge base for products and services.
• Increase customer retention through creative problem-solving.
• Handle a high volume of inquiries across channels (phone, chat, email, social).

Skills

Customer service

Call center experience

Upselling & cross-selling

Bilingual English/Spanish

Problem solving

Education

High school diploma

College coursework preferred

Tools

CRM software

ACD Tools

Job description

Work From Home-Customer ServiceSpanish/English Bi-Lingual***Equipment Provided******Paid Training***At American Customer Care/ Premiere Response, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention and/or data entry.We are currently hiring professionals to work in the role of: Remote Customer Service Representative*Please note: if you live in CT or NJ near our offices you may be required to come in when necessary.RESPONSIBILITIES:Handle customer inquiries and complaintsMaximize every sales opportunity by upselling and cross-selling profitable productsDocument and update customer records based on interactionsMaintain a knowledge base of the evolving products and servicesIncrease customer retention by implementing creative problem-solving skillsHandle numerous customer inquiries promptly, accurately, and efficientlyPREFERRED SKILLS:Minimum of 2 years customer service experience in a call center environmentExperience supporting luxury brand products and servicesExperience supporting home appliancesPositive and professional demeanorExcellent written and verbal communication skills both English and SpanishMinimum HS diploma, college preferredExperience with diagnosing and troubleshootingHas experience supporting consumer products and/or services.EEO Statement:ACC/PR is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.TRAINING:Product training (Understanding of our clients range of products, ingredients, application, adverse effects, etc.)Systems training (How to use CRM and ACD Tools)Remote training (via the video conference platform Zoom)100% AttendanceWHY US?We inspire and develop employees to be able to effectively empathize with consumers.We create experiences that provide promotion opportunities from within.We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!