Customer Service Rep - Montoursville

ACC Premiere, LLC.; Charleston (WV); Teletrabalho; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Equipment provided

Paid training

Resumo da oferta

ACC Premiere, LLC. is hiring a Remote Customer Service Representative to handle inquiries and complaints across phone, email, and live chat. You will document interactions, update records, and maintain a growing knowledge base while delivering exceptional service.

Remote role requires at least 2 years in customer service, call center experience, strong written and verbal communication, and the ability to troubleshoot product issues. Training is provided and equipment is supplied.

Qualificações

• Minimum of 2 years customer service experience in a call center environment.
• Experience supporting brand products and services.
• Excellent written and verbal communication skills.
• Experience with diagnosing and troubleshooting.

Responsabilidades

• Handle customer inquiries and complaints.
• Document and update customer records based on interactions.
• Maintain a knowledge base of the evolving products and services.
• Increase customer retention by implementing creative problem-solving skills.

Conhecimentos

Customer service

Call center

Written communication

Verbal communication

Data entry

Problem solving

Formação académica

HS diploma

Ferramentas

CRM

ACD Tools

Zoom

Descrição da oferta de emprego

Work From Home-Customer Service***Equipment Provided******Paid Training***At American Customer Care/ Premiere Response, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, and email. Our company prides itself on promoting from within, and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, customer service, and/or data entry.We are currently hiring professionals to work in the role of: Remote Customer Service RepresentativeRESPONSIBILITIES:Handle customer inquiries and complaintsDocument and update customer records based on interactionsMaintain a knowledge base of the evolving products and servicesIncrease customer retention by implementing creative problem-solving skillsHandle numerous customer inquiries promptly, accurately, and efficientlyPREFERRED SKILLS:Minimum of 2 years customer service experience in a call center environmentExperience supporting brand products and servicesPositive and professional demeanorExcellent written and verbal communication skillsMinimum HS diploma, college preferredExperience with diagnosing and troubleshootingHas experience supporting consumer products and/or services.TRAINING:Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.)Systems training (How to use CRM and ACD Tools)Remote training (via the video conference platform Zoom)100% AttendanceWHY US?We inspire and develop employees to be able to effectively empathize with consumers.We create experiences that provide promotion opportunities from within.We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!Home Environment and Work Space:Dedicated home office workspace, preferably a separate room with its own doorAdequate space to set up the workstationAbility to hardwire internet (plug directly into your router)Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)Agents are responsible for maintaining the workspace in a safe conditionPersonal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to:Loud musicNon-work-related phone callsOther household membersYou are scheduled on the phone throughout the entirety of your shift. It’s essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.EEO Statement:ACC/PR is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.