Customer Satisfaction & Tracking Rep (F - M)

Momentum Transportation USA, an award-winning Landstar Agent; Pineland Gardens (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Basic Life & AD&D

Long Term Disability

401(k) with company match

HSA

Onsite Gym

EAP

Job summary

Momentum Transportation USA, a Landstar agent, is hiring a Customer Satisfaction & Tracking Rep in Jacksonville, FL. The role focuses on tracking shipments, managing customer inquiries, and coordinating with carriers to ensure timely deliveries.

The CSR/Tracking Coordinator maintains order accuracy and superior service, working Friday through Monday, with either 7am–6pm or 8am–7pm shifts. This position emphasizes problem-solving and proactive customer communication.

Qualifications

• Strong customer service background, preferably logistics, with phone experience.
• Proficiency with AS400 and MS Office applications.
• Excellent problem-solving and follow-up skills.

Responsibilities

• Track and trace all shipments and load statuses.
• Process EDI as required (key account/OEM).
• Update and maintain transportation management and operation systems.
• Coordinate deliveries with carriers.
• Answer customer inquiries in line with satisfaction standards.

Skills

Customer service

Interpersonal skills

Problem solving

Self-directed

Time management

Organizational skills

Team player

Attention to detail

Communication skills

Conflict resolution

Tools

AS400

MS Office

Job description

Momentum is a local, family-oriented and employee-centered company. Our energetic and entrepreneurial spirit has resulted in numerous leadership awards across the Landstar agent network during the last 20 years. Our employees and their welfare are important to the success of our company. Every employee is considered a vital part of our team. Our success is based on recognizing the skills and efforts of each employee. That’s why we take every opportunity to reward and celebrate our employees. Our policy is to work with all members of our team in a fair and friendly manner and to treat each team member with dignity and respect.

Position:Customer Satisfaction & Tracking Rep (F - M)

Location: Jacksonville, FL

Job Id:265

# of Openings:1

Job Summary:

This position works Friday to Monday, either 7am - 6pm OR 8am - 7pm.

The Customer Satisfaction Representative (CSR) / Tracking Coordinator is responsible for establishing and maintaining profitable relationships with internal and external customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. This position works Friday to Monday, either 7am - 6pm OR 8am - 7pm.

Essential Duties and Responsibilities:

• Track and trace all shipments and load statuses.
• Processes EDI as required (key account/OEM).
• Update and maintain transportation management and operation systems.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Coordinate deliveries with carriers.
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Adhere to company standards on customer satisfaction, accuracy, and timeliness.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Answer all customer inquiries in accordance with the customer satisfaction standards.
• Further increase customer satisfaction and business share through proactive and regular contact.
• Provide complex problem resolution and provide guidance to others.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Maintains regular, timely, and consistent attendance at work.
• Flexibility to work overtime as needed.

Knowledge/Skills/Abilities:

• Strong customer service (preferably from a logistics background involving phone experience, pricing, quotes, conflict resolution/problem solving).
• AS400 experience.
• Proficient with computer and Microsoft Office applications.
• Strong interpersonal skills to effectively interact with internal and external customers.
• Excellent problem-solving skills with the ability to seek alternative solutions.
• Self-directed, displays initiative, and can work independently.
• Organizational and time management skills.
• Team player with proven ability to work under pressure.
• Strong attention to detail with excellent follow-up.
• Excellent communications skills, both written and oral.
• Strong knowledge of customer service principles & practices.

We are one of the Top Workplaces in Jacksonville of 2024!

Check us out on Glassdoor!

Why work with us?

• Health Insurance
• Vision Insurance
• Employer provided Basic Life & AD&D
• Employer provided Long Term Disability
• Ancillary Benefits
  • Short Term Disability
  • Critical Illness
  • Pet Insurance
  • Accident
  • Hospital Indemnity
  • Legal
• Paid Time Off – Vacation and Sick
• Paid Holidays
  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
• 401(k) Retirement account with a company match
• Health Savings Account (HSA)
• Onsite Gym (Free to employees)
• Employee Assistance Program (EAP)

Countless workplace recognition and perks!

• Employee of the Year Awards
• Employee of the Quarter Awards
• Employee of the Month Awards
• STARz Employee Recognition Program and Awards
• Employee Lunch-and-Learns
• Recognition for our Veterans
• Community Giving throughout the year
• Recycling initiatives and Sustainability programs
• Wellness program clubs and challenges
• Employee team-building outings
• Numerous parties/luncheons throughout the year
• Casual dress code
• Recognized as one of Jacksonville Business Journal’s BEST PLACES TO WORK 5 Times
• Top Workplaces of 2024 presented by the Florida Times-Union

Our customers tell us our employees make a difference every day in their operation! Our community appreciates all that we do to perform better and build strong relationships every day. Learn how we're recognizing our exemplary employee contributions!