Operations Specialist - (M-F 8a - 5p)

Momentum Transportation USA, an award-winning Landstar Agent; Pineland Gardens (FL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Employer provided Life & AD&D

Long Term Disability

401(k) with company match

HSA

Onsite Gym

Employee Assistance Program

Paid Time Off

Paid Holidays

Job summary

Momentum Transportation USA in Jacksonville, FL is seeking an Operations Specialist to execute day-to-day transportation activities and build profitable carrier relationships. This onsite role runs Monday through Friday, 8am–5pm, focusing on meeting customer demands and optimizing shipment flow.

You will schedule, track, and resolve issues across the supply chain while collaborating with customers and drivers to ensure reliable service and timely information.

Qualifications

• High School Diploma/GED required.
• BA/BS in Logistics or related field preferred or equivalent experience.
• 1–3 years dispatch operations experience preferred.

Responsibilities

• Schedule and dispatch trucks to meet customer demands.
• Monitor shipments from pickup to delivery with Track & Trace.
• Negotiate with transportation providers for best rates and service.
• Maintain relationships with carriers to ensure capacity and monitor service standards.
• Communicate effectively with customers, carriers and team members.
• Update transportation management and operation systems.
• Prioritize tasks to protect quality and service performance.
• Prepare for end-of-month/quarter/year cycles by working extended hours as needed.

Skills

Customer service

DOT regulations

Multi-state geography

AS400

MS Office

Interpersonal skills

Problem solving

Self-directed

Time management

Multi-tasking

Attention to detail

Effective communication

Reliability

English fluency

Education

High School Diploma/GED

BA/BS in Logistics or related field

Tools

AS400

Job description

Momentum is a local, family-oriented and employee-centered company. Our energetic and entrepreneurial spirit has resulted in numerous leadership awards across the Landstar agent network during the last 20 years. Our employees and their welfare are important to the success of our company. Every employee is considered a vital part of our team. Our success is based on recognizing the skills and efforts of each employee. That’s why we take every opportunity to reward and celebrate our employees. Our policy is to work with all members of our team in a fair and friendly manner and to treat each team member with dignity and respect.

Job Summary:

The primary responsibility for the Operations Specialist is the execution of the day-to-day transportation activities for our customer. This role is responsible for establishing and maintaining profitable relationships with carriers and drivers. Must focus on the current needs of the customer and adapt as those requirements change. This will be a fully onsite position, M - F, 8am - 5pm.

Essential Duties and Responsibilities:

• Complete accurate and timely scheduling and dispatching of trucks to ensure that the flow of product in and out meets customer demands.
• Monitor shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment (Track & Trace)
• Negotiate with transportation providers to obtain the best rates and service.
• Maintaining relationships established with carriers to ensure capacity and monitor service standards.
• Communicating effectively with customers, carriers, and team members.
• Update and maintain transportation management and operation systems.
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Further increase customer satisfaction and business share through proactive and regular contact
• Provide complex problem resolution and swiftly implement the appropriate solutions.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Mandatory to work extended hours during the end of month; end of quarter; and end of year cycles, as needed to meet customer needs.
• Must always demonstrate professional and respectful behavior to others.
• Maintains regular, timely, and consistent attendance at work.

Knowledge/Skills/Abilities:

• Strong customer service (from a logistics background involving phone experience, pricing, and quotes)
• Knowledge of DOT regulations
• Knowledge of multi-state geography
• AS400 experience
• Proficient with computer and Microsoft Office applications
• Strong interpersonal skills to effectively interact with internal and external customers.
• Excellent problem-solving skills with the ability to seek alternative solutions.
• Self-directed, displays initiative and can work independently.
• Organizational and time management skills
• Ability to multi-task in a high-pressure environment
• Self-motivated worker that works well with little direct supervision
• Strong attention to detail with excellent follow-up
• Excellent communications skills, both written and oral
• A proven track record in service, attendance, and reliability
• Must be fluent in English.

Education and Experience Requirements:

• High School Diploma/GED required.
• A BA/BS degree in Logistics or related field; or equivalent combination of education and work experience preferred.
• 1-3 years dispatch operations experience preferred.

We are one of the Top Workplaces in Jacksonville of 2024!

Check us out on Glassdoor!

Why work with us?

• Health Insurance
• Vision Insurance
• Employer provided Basic Life & AD&D
• Employer provided Long Term Disability
• Ancillary Benefits
  • Short Term Disability
  • Critical Illness
  • Pet Insurance
  • Accident
  • Hospital Indemnity
  • Legal
• Paid Time Off – Vacation and Sick
• Paid Holidays
  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
• 401(k) Retirement account with a company match
• Health Savings Account (HSA)
• Onsite Gym (Free to employees)
• Employee Assistance Program (EAP)

Countless workplace recognition and perks!

• Employee of the Year Awards
• Employee of the Quarter Awards
• Employee of the Month Awards
• STARz Employee Recognition Program and Awards
• Employee Lunch-and-Learns
• Recognition for our Veterans
• Community Giving throughout the year
• Recycling initiatives and Sustainability programs
• Wellness program clubs and challenges
• Employee team-building outings
• Numerous parties/luncheons throughout the year
• Casual dress code
• Recognized as one of Jacksonville Business Journal’s BEST PLACES TO WORK 5 Times
• Top Workplaces of 2024 presented by the Florida Times-Union

Our customers tell us our employees make a difference every day in their operation! Our community appreciates all that we do to perform better and build strong relationships every day. Learn how we're recognizing our exemplary employee contributions!

Congratulations to our September MVPs Kenny Dover – No Drama Llama Alexis Kimbro – Extra Miler Kelly Magill – Rising Star Lyndsey Kuhnell + Stephanie Benito – Best Team Work Thank you for your hard[…]

Congratulations to our August MVPs Aimee Simmons – No Drama Llama Noah Koutavas – Customer Compliment Brittani Dreer + Kristian Sum – Best Team Work Thank you for your hard work, positive attitudes, and commitment to[…]

Congratulations to our June MVPs! Dana Gautier – Extra Miler Award Connie Edwards – Team Work Award Sanin Podrug -Rising Star Award Thank you for your hard work, positive attitudes, and commitment to excellence. Your[…]

Please join us in congratulating Zara Williams, our Employee of the Quarter! Thank you, Zara, for all that you do. This recognition is well-deserved! Read More[…]

Congratulations to Our May MVPs! Justin Vitiello – No Drama Llama Zoe Singletary – Customer Compliment Katie Johns – Extra Miler Jared Petrosky – Rising Star Thank you for your hard work, positive[…]