Track & Trace Coordinator

Momentum Transportation USA, an award-winning Landstar Agent; Pineland Gardens (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Employer provided Basic Life & AD&D

Employer provided Long Term Disability

Paid Time Off – Vacation and Sick

Paid Holidays

401(k) Retirement with company match

Health Savings Account (HSA)

Onsite Gym

Employee Assistance Program (EAP)

Job summary

Momentum Transportation USA, a local, family-oriented logistics provider, seeks a Track and Trace Coordinator to build relationships with carriers and drivers and ensure customer requirements are met. This position reports to the department manager. The hours are M-F, 8a-5pm OR 3pm - 12am. The role requires tracking shipments, EDI, and maintaining TMS data; strong problem solving and timely communication are essential. Fluency in English is required; bilingual English/Spanish preferred.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Supply chain, logistics, or transportation industry experience is preferred.

Responsibilities

• Track and trace shipments and load status.
• Process EDI as required.
• Update and maintain transportation management systems.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Coordinate deliveries with carriers.
• Prioritize tasks and workload to focus on issues that directly impact quality and service performance.
• Adheres to company standards on customer satisfaction, accuracy, and timeliness.
• Provide complex problem resolution and guidance to others.
• Utilize industry and company systems and procedures to process client shipments.
• Maintain regular attendance and flex to work overtime as needed.
• Demonstrate professional behavior.
• Must be fluent in English; bilingual English/Spanish preferred.
• Perform other duties as assigned.

Skills

Track and trace

EDI processing

TMS knowledge

Problem solving

Carrier coordination

Quality service

Bilingual English/Spanish

English fluency

Education

High School Diploma/GED

College degree preferred

Tools

EDI systems

TMS software

Job description

Momentum is a local, family-oriented and employee-centered company. Our energetic and entrepreneurial spirit has resulted in numerous leadership awards across the Landstar agent network during the last 20 years. Our employees and their welfare are important to the success of our company. Every employee is considered a vital part of our team. Our success is based on recognizing the skills and efforts of each employee. That’s why we take every opportunity to reward and celebrate our employees. Our policy is to work with all members of our team in a fair and friendly manner and to treat each team member with dignity and respect.

Job Summary:
The Track and Trace Coordinator is responsible for establishing and maintaining relationships with new and existing, internal, and external, carriers and drivers on behalf of the company by taking personal and complete responsibility for each contact and by ensuring that all customer requirements are completely met. This position reports directly to the department manager. The hours are M-F, 8a-5pm OR 3pm - 12am.

Essential Duties and Responsibilities:

• Track and trace all shipments and load status.
• Processes EDI as required (key account/OEM)
• Update and maintain transportation management and operation systems.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Coordinate deliveries with carriers.
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Adheres to company standards on customer satisfaction, accuracy, and timeliness.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Provide complex problem resolution and provides guidance to others.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Maintains regular, timely, and consistent attendance at work.
• Flexibility to work overtime as needed.
• Must demonstrate professional behavior.
• Must be fluent in English; bilingual English/Spanish preferred.
• Perform other duties as assigned.

Education and Experience Requirements:

High School Diploma/GED required. College degree preferred.
Supply chain; logistics; or transportation industry experience is preferred.

We are one of the Top Workplaces in Jacksonville of 2024!

Check us out on Glassdoor!

Why work with us?

• Health Insurance
• Vision Insurance
• Employer provided Basic Life & AD&D
• Employer provided Long Term Disability
• Ancillary Benefits
  • Short Term Disability
  • Critical Illness
  • Pet Insurance
  • Accident
  • Hospital Indemnity
  • Legal
• Paid Time Off – Vacation and Sick
• Paid Holidays
  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
• 401(k) Retirement account with a company match
• Health Savings Account (HSA)
• Onsite Gym (Free to employees)
• Employee Assistance Program (EAP)

Countless workplace recognition and perks!

• Employee of the Year Awards
• Employee of the Quarter Awards
• Employee of the Month Awards
• STARz Employee Recognition Program and Awards
• Employee Lunch-and-Learns
• Recognition for our Veterans
• Community Giving throughout the year
• Recycling initiatives and Sustainability programs
• Wellness program clubs and challenges
• Employee team-building outings
• Numerous parties/luncheons throughout the year
• Casual dress code
• Recognized as one of Jacksonville Business Journal’s BEST PLACES TO WORK 5 Times
• Top Workplaces of 2024 presented by the Florida Times-Union

Our customers tell us our employees make a difference every day in their operation! Our community appreciates all that we do to perform better and build strong relationships every day. Learn how we're recognizing our exemplary employee contributions!

Please join us in congratulating Zara Williams, our Employee of the Quarter! Thank you, Zara, for all that you do. This recognition is well-deserved!

Congratulations to Our May MVPs! Justin Vitiello – No Drama Llama Zoe Singletary – Customer Compliment Katie Johns – Extra Miler Jared Petrosky – Rising Star Thank you for your hard work, positive

Please join us in congratulating Joseph Pmmerenk, our Employee of the Quarter! Thank you, Joseph for all that you do. This recognition is well-deserved!

Congratulations to our April 2026 MVPs! Danielle Moon– Extra Miler Award Suzette Younggren – Extra Miler Award Zara Williams-– Extra Miler Award We appreciate everything you do—well deserved!

Congratulations to our March 2026 MVPs! Zach Henderson – Extra Miler Award Ammar Veladzic – Rising Star Award Your commitment, drive, and contributions continue to make a meaningful impact at Momentum Transportation. We appreciate everything