Customer Satisfaction Rep (F - M, JXE

Momentum Transportation USA, an award-winning Landstar Agent; Jacksonville (FL); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Momentum Transportation USA in Jacksonville seeks a Customer Satisfaction Representative to establish and maintain profitable relationships with internal and external customers, taking responsibility for each contact and ensuring all requirements are met.

The CSR will handle EDI processing, coordinate with carriers, shippers, consignees, and update transportation management systems, provide timely problem resolution, and maintain professional attendance, with a Friday-Monday onsite shift 8am–7pm.

Qualifications

• High School Diploma or GED required.
• Experience in logistics customer service preferred.
• AS400 experience preferred and knowledge of NA geography.
• Excellent written and verbal communication in English.
• Strong problem solving and ability to work under pressure.

Responsabilités

• Establish and maintain profitable relationships with customers.
• Process and coordinate EDI for key accounts/OEM.
• Coordinate appointments with carriers, shippers, and consignees.
• Update and maintain transportation management and operation systems.
• Provide complex problem resolution and guidance to others.
• Maintain regular attendance and professionalism; overtime as needed.

Connaissances

Customer service

Interpersonal skills

Problem solving

Communication skills

Attention to detail

Time management

Teamwork

Fluent English

Data entry

Geography knowledge (NA)

Formation

High School Diploma/GED

Outils

AS400

Microsoft Office

Description du poste

Job Summary

The Customer Satisfaction Representative (CSR) is responsible for establishing and maintaining profitable relationships with internal and external customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met.

Schedule

The schedule for this position will be Friday through Monday, 8am - 7pm onsite.

• Processes EDI as required (key account/OEM)
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Adheres to company standards on customer satisfaction, accuracy, and timeliness.
• Coordinate appointments with carriers, shippers, and consignees
• Update and maintain transportation management and operation systems.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Answer all customer inquiries in accordance with the customer satisfaction standards.
• Further increase customer satisfaction and business share through proactive and regular contact
• Provide complex problem resolution and provides guidance to others.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Maintains regular, timely, and consistent attendance at work.
• Flexibility to work overtime as needed.
• Must demonstrate professional behavior.

Job Summary

The Customer Satisfaction Representative (CSR) is responsible for establishing and maintaining profitable relationships with internal and external customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met.

Schedule

The schedule for this position will be Friday through Monday, 8am - 7pm onsite.

Essential Duties and Responsibilities

• Processes EDI as required (key account/OEM)
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Adheres to company standards on customer satisfaction, accuracy, and timeliness.
• Coordinate appointments with carriers, shippers, and consignees
• Update and maintain transportation management and operation systems.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Answer all customer inquiries in accordance with the customer satisfaction standards.
• Further increase customer satisfaction and business share through proactive and regular contact
• Provide complex problem resolution and provides guidance to others.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Maintains regular, timely, and consistent attendance at work.
• Flexibility to work overtime as needed.
• Must demonstrate professional behavior.

Knowledge/Skills/Abilities

• Strong customer service (preferably from a logistics background involving phone experience, pricing, quotes, conflict resolution/problem solving)
• AS400 experience preferred.
• Knowledge of North America geography.
• Proficient with computer and Microsoft Office applications.
• Excellent data entry/keyboard skills.
• Strong interpersonal skills to effectively interact with internal and external customers.
• Excellent problem-solving skills with the ability to seek alternative solutions.
• Self-directed, displays initiative and can work independently.
• Organizational and time management skills.
• Team player with proven ability to work under pressure.
• Strong attention to detail with excellent follow-up.
• Excellent communications skills, both written and oral.
• Strong knowledge of customer service principles & practices.
• Attention to detail.
• Must be fluent in English.

Education and Experience Requirements

High School Diploma/GED required.