Customer Sales Support Supervisor

Serenity Mental Health Centers; Provo (UT); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical coverage 90%

Dental coverage 90%

Vision coverage 90%

401(k)

PTO 10 days

PTO increase to 15 days after year one

10 paid holidays

Referral bonuses

Career growth

Job summary

Serenity Mental Health Centers seeks a Call Center Supervisor to lead a high-performing team on-site in Provo, UT. You will stay close to the work, monitor KPIs, and drive improvements daily. This role rewards hands-on leadership, operational excellence, and a path to internal growth.

The ideal candidate has 2+ years of supervisory experience in call center or sales settings and can balance quality with efficiency. Strong coaching instincts and ability to manage tempo are valued.

Qualifications

• At least 2 years of supervisory experience in a call center or sales environment.
• Demonstrated ability to manage team KPIs and move numbers in the right direction.
• Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator.

Responsibilities

• Run daily call floor operations with a sharp eye on quality, efficiency, and team output.
• Build and execute individual development plans for each team member, consistently.
• Use call monitoring and performance dashboards to diagnose issues and act on them fast.
• Handle escalated situations before they become problems — calm, direct, and resolution-focused.
• Own compliance with operational standards and internal workflow requirements.
• Keep the floor running at a productive pace that doesn’t burn people out.
• Build a culture where accountability is the norm and improvement is always the goal.

Skills

Supervisory experience

KPI management

High-volume operations

Decision making

Organization

Job description

Customer Sales Support?Supervisor??

Location: Provo, UT Employment Type: Full-Time, On-Site

Serenity is scaling its member support?operation?and?we're?looking for a Call Center Supervisor who knows how to run a high-performing?team. This?isn't?a hands-off role ??you'll?be close to the work, close to your team, and close to the numbers every single day. If?you've?built your career supervising in call center or sales environments,?you'll?be comfortable here from day one. No industry-specific background?required?? we?bring you fully up to speed.

What You'll Own?

• Run daily call floor operations with a sharp eye on quality, efficiency, and team output?

• Build and execute individual development plans for each team member, consistently?

• Use call monitoring and performance dashboards to diagnose issues and act on them fast?

• Handle escalated situations before they become problems ? calm, direct, and resolution-focused?

• Own compliance with operational standards and internal workflow requirements?

• Keep the floor running at a productive pace that?doesn't?burn people out?

• Build?a culture where accountability is the norm and improvement?is?always the goal?

What You Need to Bring?

• At least?2?years?of supervisory experience in a call center or sales environment?

• Demonstrated ability to manage team KPIs and move numbers in the right direction?

• Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator ? those environments build exactly the instincts this role requires?

• Confident making real-time decisions when things get unpredictable on the floor?

• Organized, consistent, and detail-oriented across every shift ? not just when leadership is watching?

Nice to Have?

• Experience leading teams through rapid scaling or operational change?

• Familiarity with scheduling-driven or appointment-based call environments?

• A track record?of?promoting?from within your own teams?

What's in It for You?

• Competitive pay?

• 90% employer-paid medical, dental, and vision coverage?

• 401(k) retirement plan?

• 10 PTO days to start, increasing to 15 after year one, plus 10 paid holidays?

• Referral bonuses when you help us find great people?

• Genuine upward mobility inside an organization that is actively growing?

About Serenity?

Serenity is a technology-driven company operating across 8 states, supporting a network of over 150 providers and the members they serve.?Our call operations team is central to how members experience our company ? and we take that seriously.?We're?looking for supervisors who take it seriously too. If you want to lead a high-performing team inside a company?that's?moving fast and investing in its people, this is the right seat. Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of?a background check?and drug screening.